{"id":22943,"date":"2025-10-29T01:01:19","date_gmt":"2025-10-28T16:01:19","guid":{"rendered":"https:\/\/mag.boxil.jp\/mag\/a10105\/"},"modified":"2025-10-29T01:01:19","modified_gmt":"2025-10-28T16:01:19","slug":"10105","status":"publish","type":"post","link":"https:\/\/boxil.jp\/mag\/a10105\/","title":{"rendered":"CX\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u300cZendesk\u300d\u304c\u63d0\u5531\u3059\u308b&#8221;AI on SaaS&#8221; &#8211; 76%\u306e\u62c5\u5f53\u8005\u304c\u4f7f\u3046\u30b7\u30e3\u30c9\u30fcAI\u3092\u9632\u3050\u305f\u3081\u306b"},"content":{"rendered":"\n<div  class=\"msg-box\">\n<b  >Zendesk\u3068\u306f<\/b><br   \/>\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u63a5\u70b9\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b\u3002\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u3068\u3057\u3066\u7ba1\u7406\u3057\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5bfe\u5fdc\u306e\u4e00\u90e8\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u3002\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u793e\u5185\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u5411\u4e0a\u306b\u3082\u6d3b\u7528\u3067\u304d\u308b\u3002<br   \/><a  href=\"https:\/\/boxil.jp\/service\/5559\/\" >\uff1eZendesk\u306e\u8a73\u7d30\u3084\u53e3\u30b3\u30df\u3092\u898b\u308b<\/a><\/div>\n\n\n\n\n<figure  class=\"wp-block-image\"><img decoding=\"async\"  src=\"https:\/\/boxil.jp\/mag\/wp-content\/uploads\/2025\/12\/69489271-0d8e-4a8e-be4d-7bb55b4ad224.large_.jpg\"  alt=\"Zendesk\u306e\u68ee\u6c0f\u3068\u5409\u5ca1\u6c0f\"  \/><\/figure>\n\n\n\n\n<p  class=\"\">\n\u3010\u753b\u50cf\uff1a\u5de6\u3011<br  >\n\u682a\u5f0f\u4f1a\u793eZendesk<br  >\n\u4ee3\u8868\u57f7\u884c\u5f79\u793e\u9577<br  >\n\u68ee \u592a\u90ce\u6c0f\n<\/p>\n\n\n\n<p  class=\"\">\n\u3010\u753b\u50cf\uff1a\u53f3\u3011<br  >\n\u682a\u5f0f\u4f1a\u793eZendesk<br  >\n\u6700\u9ad8\u6280\u8853\u8cac\u4efb\u8005\u5ba4 \u30d7\u30ea\u30f3\u30b7\u30d1\u30eb \u30d7\u30ed\u30c0\u30af\u30c8 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc<br  >\n\u5409\u5ca1 \u3055\u3084\u304b\u6c0f\n<\/p>\n\n\n\n  <div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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>46\u5104\u4ef6\u306e\u300c\u89e3\u6c7a\u300d\u304b\u3089\u751f\u307e\u308c\u305f\u3001\u9867\u5ba2\u306e\u300c\u672c\u5f53\u306e\u8ab2\u984c\u300d\u3092\u9054\u6210\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#%E6%8B%85%E5%BD%93%E8%80%85%E3%81%AE76%E3%81%8C%E4%BD%BF%E3%81%86%E2%80%9D%E3%82%B7%E3%83%A3%E3%83%89%E3%83%BCAI%E2%80%9D%E3%82%92%E3%80%8CAI_on_SaaS%E3%80%8D%E3%81%A7%E9%98%B2%E3%81%90\" >\u62c5\u5f53\u8005\u306e76%\u304c\u4f7f\u3046&#8221;\u30b7\u30e3\u30c9\u30fcAI&#8221;\u3092\u300cAI on SaaS\u300d\u3067\u9632\u3050<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#%E6%97%A5%E6%9C%AC%E4%BC%81%E6%A5%AD%E3%81%8CAI%E6%B4%BB%E7%94%A8%E3%81%A7%E7%9B%B4%E9%9D%A2%E3%81%99%E3%82%8B3%E3%81%A4%E3%81%AE%E5%A3%81\" >\u65e5\u672c\u4f01\u696d\u304cAI\u6d3b\u7528\u3067\u76f4\u9762\u3059\u308b3\u3064\u306e\u58c1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#AI%E3%81%8C8%E5%89%B2%E3%81%AE%E6%A5%AD%E5%8B%99%E3%82%92%E4%BB%A3%E6%9B%BF%E3%81%97%E3%80%81%E4%BA%BA%E9%96%93%E3%81%8C%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AA%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%82%84CS%E3%82%92%E7%B5%8C%E5%96%B6%E3%81%AB%E6%B4%BB%E3%81%8B%E3%81%99%E6%9C%AA%E6%9D%A5%E3%81%B8\" >AI\u304c8\u5272\u306e\u696d\u52d9\u3092\u4ee3\u66ff\u3057\u3001\u4eba\u9593\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u5411\u4e0a\u3084CS\u3092\u7d4c\u55b6\u306b\u6d3b\u304b\u3059\u672a\u6765\u3078<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%81%A7%E5%B0%82%E9%96%80%E7%9A%84%E3%81%AA%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E3%82%92%E5%8B%95%E3%81%8B%E3%81%9B%E3%82%8B%E3%80%8C%E6%8A%80%E8%A1%93%E3%81%AE%E6%B0%91%E4%B8%BB%E5%8C%96%E3%80%8D%E3%82%92%E7%9B%AE%E6%8C%87%E3%81%99\" >\u65e5\u672c\u8a9e\u3067\u5c02\u9580\u7684\u306a\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u52d5\u304b\u305b\u308b\u300c\u6280\u8853\u306e\u6c11\u4e3b\u5316\u300d\u3092\u76ee\u6307\u3059<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#AI%E6%99%82%E4%BB%A3%E3%81%AE%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%81%B8%E5%AE%9A%E3%81%AF%E3%80%81%E6%A9%9F%E8%83%BD%E6%AF%94%E8%BC%83%E3%82%88%E3%82%8A%E3%80%8C%E3%83%93%E3%82%B8%E3%83%A7%E3%83%B3%E3%81%B8%E3%81%AE%E5%85%B1%E6%84%9F%E3%80%8D%E3%81%8C%E3%82%AB%E3%82%AE\" >AI\u6642\u4ee3\u306e\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u306f\u3001\u6a5f\u80fd\u6bd4\u8f03\u3088\u308a\u300c\u30d3\u30b8\u30e7\u30f3\u3078\u306e\u5171\u611f\u300d\u304c\u30ab\u30ae<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/boxil.jp\/mag\/a10105\/#Zendesk\" >Zendesk<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"46%E5%84%84%E4%BB%B6%E3%81%AE%E3%80%8C%E8%A7%A3%E6%B1%BA%E3%80%8D%E3%81%8B%E3%82%89%E7%94%9F%E3%81%BE%E3%82%8C%E3%81%9F%E3%80%81%E9%A1%A7%E5%AE%A2%E3%81%AE%E3%80%8C%E6%9C%AC%E5%BD%93%E3%81%AE%E8%AA%B2%E9%A1%8C%E3%80%8D%E3%82%92%E9%81%94%E6%88%90%E3%81%99%E3%82%8BAI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88\"><\/span>\n46\u5104\u4ef6\u306e\u300c\u89e3\u6c7a\u300d\u304b\u3089\u751f\u307e\u308c\u305f\u3001\u9867\u5ba2\u306e\u300c\u672c\u5f53\u306e\u8ab2\u984c\u300d\u3092\u9054\u6210\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015\u6700\u521d\u306b\u3001Zendesk\u304c\u30d3\u30b8\u30cd\u30b9\u3092\u5c55\u958b\u3059\u308b\u3046\u3048\u3067\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u30df\u30c3\u30b7\u30e7\u30f3\u3084\u4fa1\u5024\u89b3\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1aZendesk\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u30df\u30c3\u30b7\u30e7\u30f3\u3068\u3057\u3066\u300c\u3042\u3089\u3086\u308b\u4eba\u3005\u304c\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u4eab\u53d7\u3067\u304d\u308b\u4e16\u754c\u3092\u5b9f\u73fe\u3059\u308b\u300d\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u554f\u3044\u5408\u308f\u305b\u3055\u308c\u308b\u65b9\u306f\u3001\u4f55\u304b\u3057\u3089\u306e\u8ab2\u984c\u3084\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u306e\u3067\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u72b6\u614b\u304b\u3089\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u3092\u8fc5\u901f\u304b\u3064\u6700\u9069\u306a\u5f62\u3067\u56de\u7b54\u3059\u308b\u3053\u3068\u3067\u3001<b  class=\"\"><u  class=\"underline-format\">\u304a\u5ba2\u69d8\u3092\u30cf\u30c3\u30d4\u30fc\u306a\u72b6\u614b\u3078\u3068\u8ee2\u63db<\/u><\/b>\u3055\u305b\u308b\u306e\u304c\u3072\u3068\u3064\u306e\u30b4\u30fc\u30eb\u3067\u3059\u3002\u500b\u5225\u306e\u8ab2\u984c\u89e3\u6c7a\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u3001\u3072\u3044\u3066\u306f\u793e\u4f1a\u5168\u4f53\u3078\u8ca2\u732e\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u4fa1\u5024\u89b3\u304c\u3001\u79c1\u305f\u3061\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6839\u5e79\u306b\u3042\u308a\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  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class=\"\">\n\u5409\u5ca1\uff1a\u4ee3\u8868\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3067\u3059\u3002\u5f93\u6765\u306eAI\u306f\u4e00\u6b21\u5bfe\u5fdc\u306b\u7559\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001<b  class=\"\"><u  class=\"underline-format\">Zendesk\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u89e3\u6c7a\u306b\u81f3\u308b\u307e\u3067<\/u><\/b>\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u5927\u307e\u304b\u306a\u6d41\u308c\u3068\u3057\u3066\u3001\u307e\u305a\u306f\u304a\u5ba2\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3082\u3068\u306b\u672c\u5f53\u306e\u610f\u56f3\u3092\u300c\u7406\u89e3\u300d\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u72b6\u6cc1\u3092\u300c\u5224\u65ad\u300d\u3057\u6700\u9069\u306a\u63d0\u6848\u3092\u8003\u3048\u307e\u3059\u3002\u305d\u3057\u3066\u6700\u7d42\u7684\u306b\u300c\u5b9f\u884c\u300d\u3057\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  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alt=\"\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u7b54\u3048\u308b\u68ee\u6c0f\"  \/><\/figure>\n\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u672c\u8cea\u7684\u306a\u8ab2\u984c\u89e3\u6c7a\u3078\u3068\u5c0e\u304f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6839\u672c\u306b\u306f\u300c\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u300d\u304c\u3042\u308a\u307e\u3059\u3002Excel\u3084\u7d19\u3067\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u3084\u308a\u3068\u308a\u3092\u96fb\u5b50\u5316\u3059\u308b\u3002\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u5206\u65ad\u3055\u308c\u3066\u3044\u305f\u60c5\u5831\u3092\u53d6\u308a\u307e\u3068\u3081\u308b\u3002\u305d\u3046\u3084\u3063\u3066\u3042\u3089\u3086\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u30c1\u30b1\u30c3\u30c8\u3068\u3057\u3066\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3001AI\u3092\u5c0e\u5165\u3059\u308b\u571f\u53f0\u3068\u3057\u3066\u5927\u4e8b\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u3053\u306e\u3088\u3046\u306aDX\u5316\u3055\u308c\u305f\u57fa\u76e4\u304c\u3042\u308b\u304b\u3089\u3053\u305d\u3001AI\u304c\u52b9\u679c\u7684\u306b\u6a5f\u80fd\u3057\u307e\u3059\u3002\u5b9f\u969b\u3001\u5f0a\u793e\u306f46\u5104\u4ef6<sup  class=\"\">\u203b<\/sup>\u306e\u89e3\u6c7a\u30c1\u30b1\u30c3\u30c8\u3092\u4fdd\u6709\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306bAI\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"notes \">\n\u203b2025\u5e7410\u670812\u65e5\u6642\u70b9\u306e\u6570\u5024\n<\/p>\n\n\n\n<h2  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%8B%85%E5%BD%93%E8%80%85%E3%81%AE76%E3%81%8C%E4%BD%BF%E3%81%86%E2%80%9D%E3%82%B7%E3%83%A3%E3%83%89%E3%83%BCAI%E2%80%9D%E3%82%92%E3%80%8CAI_on_SaaS%E3%80%8D%E3%81%A7%E9%98%B2%E3%81%90\"><\/span>\n\u62c5\u5f53\u8005\u306e76%\u304c\u4f7f\u3046&#8221;\u30b7\u30e3\u30c9\u30fcAI&#8221;\u3092\u300cAI on SaaS\u300d\u3067\u9632\u3050\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015SaaS\u00d7AI\u5e02\u5834\u304c\u76db\u308a\u4e0a\u304c\u3063\u3066\u304d\u305f\u73fe\u5728\u3001SaaS\u306e\u63d0\u4f9b\u4fa1\u5024\u306f\u5909\u308f\u3063\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1aAI\u306f\u6700\u8fd1\u30d0\u30ba\u30ef\u30fc\u30c9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001<b  class=\"\"><u  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class=\"\">\n\u30b7\u30b9\u30c6\u30e0\u5316\u3001Web\u5316\u3001\u305d\u3057\u3066AI\u5316\u3068\u3001\u6280\u8853\u306f\u5909\u308f\u308c\u3069\u672c\u8cea\u306f\u540c\u3058\u3067\u3059\u3002\u305d\u306e\u3046\u3048\u3067\u6211\u3005\u306f\u3001AI\u3067\u3088\u308a\u751f\u7523\u6027\u3092\u9ad8\u3081\u3066\u3044\u304f\u3053\u3068\u304c\u3072\u3068\u3064\u306e\u4f7f\u547d\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015AI\u6d3b\u7528\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e00\u65b9\u3067\u3001\u73fe\u5834\u30ec\u30d9\u30eb\u3067\u306f\u3069\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u751f\u307e\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u8fd1\u5e74\u3001\u4f1a\u793e\u304c\u8a8d\u3081\u3066\u3044\u306a\u3044\u751f\u6210AI\u30c4\u30fc\u30eb\u3001\u300c\u30b7\u30e3\u30c9\u30fcAI\u300d\u306e\u5229\u7528\u304c\u8513\u5ef6\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u304a\u554f\u5408\u305b\u7a93\u53e3\u306e\u73fe\u5834\u3067\u306f\u3001\u4f1a\u793e\u304c\u516c\u5f0f\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7528\u610f\u3067\u304d\u3066\u304a\u3089\u305a\u3001\u5f93\u696d\u54e1\u304c\u500b\u4eba\u3067\u751f\u6210AI\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u72b6\u6cc1\u3067\u3059\u3002\u5f0a\u793e\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300c<a  href=\"https:\/\/cxtrends.zendesk.com\/jp\" >\nCX Trends 2025<\/a>\n\u300d\u306b\u3088\u308b\u3068\u3001<b  class=\"\"><u  class=\"underline-format\">\u65e5\u672c\u306e\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306e\u3046\u306176%\u304c\u30b7\u30e3\u30c9\u30fcAI\u3092\u5229\u7528<\/u><\/b>\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u30c7\u30fc\u30bf\u3082\u3042\u308a\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u30b7\u30e3\u30c9\u30fcAI\u306f\u60c5\u5831\u6f0f\u3048\u3044\u306e\u30ea\u30b9\u30af\u4ee5\u5916\u306b\u3082\u3001\u500b\u4eba\u306e\u30ce\u30a6\u30cf\u30a6\u304c\u7d44\u7e54\u306b\u9084\u5143\u3055\u308c\u305a\u3001\u4f1a\u793e\u306e\u8cc7\u7523\u304c\u640d\u306a\u308f\u308c\u308b\u4e8b\u614b\u3092\u5f15\u304d\u8d77\u3053\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4f1a\u793e\u3068\u3057\u3066\u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3001\u3053\u3046\u3057\u305f\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u3050\u5fc5\u8981\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u70b9\u306b\u304a\u3044\u3066\u3001AI\u304c\u7d44\u307f\u8fbc\u307e\u308c\u305fSaaS\u3067\u3042\u308c\u3070\u3001\u500b\u4eba\u60c5\u5831\u3092\u5165\u529b\u3057\u3066\u3082\u30ea\u30b9\u30af\u304c\u4f4e\u304f\u3001\u305d\u308c\u305e\u308c\u306eSaaS\u306b\u6700\u9069\u5316\u3055\u308c\u305fAI\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u3053\u308c\u3089\u3092\u3075\u307e\u3048\u308b\u3068\u3001\u4eca\u5f8c\u306eSaaS\u30d9\u30f3\u30c0\u30fc\u306b\u306f\u3001\u57fa\u76e4\u3068\u306a\u308bSaaS\u306e\u4e0a\u306b\u696d\u754c\u3084\u696d\u52d9\u306b\u5408\u308f\u305b\u3066\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u305fAI\u3092\u7d44\u307f\u8fbc\u3080<b  class=\"\"><u  class=\"underline-format\">\u300cAI on SaaS\u300d\u300cSaaS with AI\u300d<\/u><\/b>\u3068\u3044\u3046\u8003\u3048\u65b9\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<br  >\n\u5404SaaS\u306e\u4e2d\u3060\u3051\u3067\u6700\u9069\u5316\u3055\u308c\u305fAI\u3060\u304b\u3089\u3053\u305d\u3001\u304a\u5ba2\u69d8\u306f\u5b89\u5fc3\u3057\u3066\u9ad8\u7cbe\u5ea6\u306aAI\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3002\u305d\u306e\u4fa1\u5024\u3092\u8ffd\u6c42\u3057\u3066\u3044\u304f\u3079\u304d\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015\u305d\u306e\u4ed6\u306bSaaS\u30d9\u30f3\u30c0\u30fc\u304c\u610f\u8b58\u3059\u3079\u304d\u70b9\u306f\u3042\u308a\u307e\u3059\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u5409\u5ca1\uff1a\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u304c\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3067\u9078\u629e\u3059\u308bChatGPT\u3084Gemini\u3068\u3044\u3063\u305f\u7570\u306a\u308bAI\u30e2\u30c7\u30eb\u3078\u306e\u4e57\u308a\u63db\u3048\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u6027\u80fd\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u89b3\u70b9\u304b\u3089\u6700\u9069\u306aAI\u30e2\u30c7\u30eb\u3092\u9078\u3076\u306b\u306f\u3001\u696d\u754c\u77e5\u8b58\u306b\u9577\u3051\u305fSaaS\u30d9\u30f3\u30c0\u30fc\u306e\u529b\u304c\u5fc5\u8981\u3060\u304b\u3089\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\nSaaS\u30d9\u30f3\u30c0\u30fc\u304c\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3067\u4f7f\u7528\u3059\u308bAI\u30e2\u30c7\u30eb\u3092\u6700\u9069\u5316\u3057\u3066\u3044\u308b\u304b\u3089\u3053\u305d\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u898b\u6163\u308c\u305fUI\u3092\u305d\u306e\u307e\u307e\u4f7f\u3044\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3053\u305d\u304cSaaS\u306e\u5927\u304d\u306a\u5229\u70b9\u3067\u3059\u304c\u3001\u53cd\u5bfe\u306bSaaS\u30d9\u30f3\u30c0\u30fc\u304c\u610f\u8b58\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3068\u3082\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n\n\n\n<h2  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E4%BC%81%E6%A5%AD%E3%81%8CAI%E6%B4%BB%E7%94%A8%E3%81%A7%E7%9B%B4%E9%9D%A2%E3%81%99%E3%82%8B3%E3%81%A4%E3%81%AE%E5%A3%81\"><\/span>\n\u65e5\u672c\u4f01\u696d\u304cAI\u6d3b\u7528\u3067\u76f4\u9762\u3059\u308b3\u3064\u306e\u58c1\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015Zendesk\u304c\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u4e8b\u696d\u3092\u5c55\u958b\u3055\u308c\u308b\u4e2d\u3067\u611f\u3058\u305f\u3001\u65e5\u672c\u4f01\u696d\u7279\u6709\u306eAI\u306b\u95a2\u9023\u3059\u308b\u8ab2\u984c\u306f\u3042\u308a\u307e\u3059\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u306f\u3044\u3001\u5927\u304d\u304f3\u3064\u306e\u58c1\u304c\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u30021\u3064\u76ee\u306f\u300c\u8a00\u8a9e\u3068\u6587\u5316\u300d\u30012\u3064\u76ee\u306f\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u4fe1\u7528\u300d\u3001\u305d\u3057\u30663\u3064\u76ee\u304c\u300c\u7d44\u7e54\u306e\u30ca\u30ec\u30c3\u30b8\u7d99\u627f\u300d\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015\u6700\u521d\u306e\u58c1\u3067\u3042\u308b\u300c\u8a00\u8a9e\u3068\u6587\u5316\u300d\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u307e\u305a\u306f\u3001AI\u306e\u65e5\u672c\u8a9e\u5bfe\u5fdc\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u50be\u5411\u3068\u3057\u3066\u3001\u65e5\u672c\u4eba\u306f\u4ed6\u306e\u56fd\u4ee5\u4e0a\u306b\u9ad8\u3044\u7cbe\u5ea6\u306e\u65e5\u672c\u8a9e\u3092\u6c42\u3081\u3066\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30a2\u30e1\u30ea\u30ab\u3067\u306f\u591a\u69d8\u306a\u30d0\u30c3\u30af\u30b0\u30e9\u30a6\u30f3\u30c9\u3092\u6301\u3064\u4eba\u3005\u304c\u3044\u308b\u305f\u3081\u3001\u82f1\u8a9e\u306e\u8868\u73fe\u65b9\u6cd5\u304c\u5c11\u3057\u72ec\u7279\u3067\u3042\u3063\u3066\u3082\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5e45\u3068\u3057\u3066\u53d7\u3051\u5165\u308c\u3089\u308c\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u3057\u304b\u3057\u3001\u65e5\u672c\u3067\u306f\u52a9\u8a5e\u306e\u4f7f\u3044\u65b9\u3084\u30a4\u30f3\u30c8\u30cd\u30fc\u30b7\u30e7\u30f3\u3092\u542b\u3081\u3001\u6b63\u78ba\u3055\u306b\u5bfe\u3059\u308b\u8981\u6c42\u304c\u975e\u5e38\u306b\u53b3\u3057\u3044\u3067\u3059\u3002\u3053\u308c\u306b\u5bfe\u3057\u3001\u79c1\u305f\u3061\u306f2\u3064\u306e\u89e3\u91c8\u3092\u3057\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n1\u3064\u306f\u3001AI\u306e\u56de\u7b54\u306e\u6b63\u78ba\u6027\u306f\u3082\u3061\u308d\u3093\u3001\u656c\u8a9e\u3084\u696d\u754c\u7279\u6709\u306e\u7528\u8a9e\u3078\u306e\u5bfe\u5fdc\u304c\u65e5\u672c\u5e02\u5834\u3067AI\u3092\u6d3b\u7528\u3055\u305b\u308b\u9375\u3068\u306a\u308b\u3053\u3068\u3002\u3082\u30461\u3064\u306f\u3001<b  class=\"\"><u  class=\"underline-format\">\u30e6\u30fc\u30b6\u30fc\u5074\u304cAI\u306e\u56de\u7b54\u306b\u5bfe\u3057\u3066\u3042\u308b\u7a0b\u5ea6\u306e\u300c\u5bdb\u5bb9\u3055\u300d\u3092\u6301\u3064\u5fc5\u8981\u304c\u3042\u308b<\/u><\/b>\u3053\u3068\u3067\u3059\u3002\u5373\u6642\u306b\u8fd4\u7b54\u3057\u3066\u304f\u308c\u305f\u308a\u300124\u6642\u9593\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u305f\u308a\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u5f15\u304d\u63db\u3048\u306b\u3001\u591a\u5c11\u6b63\u78ba\u3055\u306b\u6b20\u3051\u308b\u65e5\u672c\u8a9e\u3067\u3082\u53d7\u3051\u5165\u308c\u308b\u5bdb\u5bb9\u3055\u304c\u91cd\u8981\u3060\u3068\u601d\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<figure  class=\"wp-block-image\"><img decoding=\"async\"  src=\"https:\/\/boxil.jp\/mag\/wp-content\/uploads\/2025\/12\/26bacc7f-3012-4d3c-a40d-db3fb42f4aad.large_.jpg\"  alt=\"\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u7b54\u3048\u308b\u5409\u5ca1\u6c0f\"  \/><\/figure>\n\n\n\n\n<p  class=\"\">\n\u2015\u2015\u20152\u3064\u76ee\u306e\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u4fe1\u7528\u300d\u306e\u89b3\u70b9\u306f\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002\u65e5\u672c\u4f01\u696d\u306f\u4e0d\u78ba\u304b\u306a\u3053\u3068\u306b\u6d88\u6975\u7684\u306a\u614b\u5ea6\u3092\u53d6\u308a\u3084\u3059\u3044\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u5409\u5ca1\uff1a\u304a\u3063\u3057\u3083\u308b\u901a\u308a\u3067\u3059\u3002\u7279\u306b\u300cAI\u304c\u3069\u306e\u3088\u3046\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u56de\u7b54\u306b\u81f3\u3063\u305f\u306e\u304b\u304c\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u70b9\u306b\u61f8\u5ff5\u3092\u6301\u3064\u4f01\u696d\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u79c1\u305f\u3061\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001<b  class=\"\"><u  class=\"underline-format\">AI\u304c\u3069\u306e\u3088\u3046\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u305d\u306e\u56de\u7b54\u306b\u81f3\u3063\u305f\u306e\u304b\u3001\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u3059\u3079\u3066\u53ef\u8996\u5316<\/u><\/b>\u3057\u3001\u7ba1\u7406\u8005\u304c\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u306fAI\u306e\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u3092\u9632\u304e\u3001\u4fe1\u983c\u306e\u58c1\u3092\u4e57\u308a\u8d8a\u3048\u308b\u5de5\u592b\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u307e\u305f\u3001\u30c7\u30fc\u30bf\u30b5\u30fc\u30d0\u30fc\u306e\u8a2d\u7f6e\u5834\u6240\u3084\u65e5\u672c\u57fa\u6e96\u306e\u7b2c\u4e09\u8005\u8a8d\u8a3c\u306b\u3064\u3044\u3066\u3082\u6ce8\u610f\u3059\u3079\u304d\u3067\u3059\u3002Zendesk\u306f\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u6771\u4eac\u3068\u5927\u962a\u306b\u56fd\u5185\uff12\u7b87\u6240\u8a2d\u7f6e\u3057\u3066\u304a\u308a\u3001\u653f\u5e9c\u8a8d\u5b9a\u306eISMAP\u53d6\u5f97\u3092\u76ee\u6307\u3059\u306a\u3069\u3001\u65e5\u672c\u306e\u53b3\u683c\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u5e02\u5834\u3067\u306e\u666e\u53ca\u3092\u8003\u3048\u308b\u306a\u3089\u3001\u65e5\u672c\u4eba\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u95a2\u5fc3\u306b\u5408\u308f\u305b\u305f\u5bfe\u7b56\u304c\u3001\u4eca\u5f8c\u3044\u3063\u305d\u3046\u5fc5\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n\n\n\n<p  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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%81%8C8%E5%89%B2%E3%81%AE%E6%A5%AD%E5%8B%99%E3%82%92%E4%BB%A3%E6%9B%BF%E3%81%97%E3%80%81%E4%BA%BA%E9%96%93%E3%81%8C%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AA%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%82%84CS%E3%82%92%E7%B5%8C%E5%96%B6%E3%81%AB%E6%B4%BB%E3%81%8B%E3%81%99%E6%9C%AA%E6%9D%A5%E3%81%B8\"><\/span>\nAI\u304c8\u5272\u306e\u696d\u52d9\u3092\u4ee3\u66ff\u3057\u3001\u4eba\u9593\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u5411\u4e0a\u3084CS\u3092\u7d4c\u55b6\u306b\u6d3b\u304b\u3059\u672a\u6765\u3078\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u5316\u304c\u52a0\u901f\u3059\u308b\u4e2d\u30675\u5e74\u5f8c\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u79c1\u305f\u3061\u306e\u50cd\u304d\u65b9\u306f\u3069\u306e\u3088\u3046\u306b\u5909\u308f\u3063\u3066\u3044\u304f\u3068\u4e88\u6e2c\u3055\u308c\u307e\u3059\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u300cCX Trends 2025\u300d\u306b\u63b2\u8f09\u3057\u305f\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001\u65e5\u672c\u306e62%\u306eCX\u30ea\u30fc\u30c0\u30fc\u304c\u3001\u4eca\u5f8c5\u5e74\u9593\u3067\u4f01\u696d\u3068\u304a\u5ba2\u69d8\u306e\u3084\u308a\u53d6\u308a\u304c5\u500d\u306b\u81a8\u308c\u4e0a\u304c\u308b\u3068\u898b\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u3053\u306e\u5897\u5927\u3059\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u91cf\u306b\u5bfe\u3057\u3001\u4f01\u696d\u306fAI\u3092\u6d3b\u7528\u3057\u3066\u54c1\u8cea\u3068\u52b9\u7387\u3092\u4e21\u7acb\u3055\u305b\u306a\u304c\u3089\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u306b\u8feb\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n\n\n\n<p  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class=\"\">\n\u305d\u3046\u3057\u3066\u6b8b\u308b2\u5272\u306e\u696d\u52d9\u306f\u3001\u4eba\u304c\u5bfe\u5fdc\u3059\u3079\u304d\u8907\u96d1\u306a\u8ab2\u984c\u3084\u9ad8\u54c1\u8cea\u306a\u56de\u7b54\u3092\u6c42\u3081\u3089\u308c\u308b\u6848\u4ef6\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u306f\u5358\u7d14\u4f5c\u696d\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u3084CS\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff09\u3092\u7d4c\u55b6\u306b\u6d3b\u304b\u3059\u3068\u3044\u3063\u305f\u3001<b  class=\"\"><u  class=\"underline-format\">\u3088\u308a\u5275\u9020\u7684\u3067\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u696d\u52d9<\/u><\/b>\u3078\u30b7\u30d5\u30c8\u3057\u3066\u3044\u304f\u3068\u601d\u308f\u308c\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015AI\u3092\u6d3b\u7528\u3059\u308b\u7bc4\u56f2\u306f\u3001\u3055\u3089\u306b\u5e83\u304c\u3063\u3066\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u306f\u3044\u3002AI\u6d3b\u7528\u306e\u6ce2\u306f\u3001\u793e\u5916\u306e\u9867\u5ba2\u3060\u3051\u3067\u306a\u304f\u3001\u4eba\u4e8b\u3084\u7dcf\u52d9\u3001IT\u90e8\u9580\u3068\u3044\u3063\u305f\u793e\u5185\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3001\u3064\u307e\u308a<b  class=\"\"><u  class=\"underline-format\">\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u306e\u9818\u57df\u306b\u3082\u6025\u901f\u306b\u62e1\u5927<\/u><\/b>\u3059\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u793e\u5916\u306e\u9867\u5ba2\u3060\u3051\u3067\u306a\u304f\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u3066\u3082\u8cea\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u306b\u76f4\u7d50\u3059\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n\n\n\n<h2  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%81%A7%E5%B0%82%E9%96%80%E7%9A%84%E3%81%AA%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E3%82%92%E5%8B%95%E3%81%8B%E3%81%9B%E3%82%8B%E3%80%8C%E6%8A%80%E8%A1%93%E3%81%AE%E6%B0%91%E4%B8%BB%E5%8C%96%E3%80%8D%E3%82%92%E7%9B%AE%E6%8C%87%E3%81%99\"><\/span>\n\u65e5\u672c\u8a9e\u3067\u5c02\u9580\u7684\u306a\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u52d5\u304b\u305b\u308b\u300c\u6280\u8853\u306e\u6c11\u4e3b\u5316\u300d\u3092\u76ee\u6307\u3059\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure  class=\"wp-block-image\"><img decoding=\"async\"  src=\"https:\/\/boxil.jp\/mag\/wp-content\/uploads\/2025\/12\/a844934f-7fd7-4c7e-963e-097fd2f0f845.large_.jpg\"  alt=\"\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u7b54\u3048\u308b\u68ee\u6c0f\u3068\u5409\u5ca1\u6c0f\"  \/><\/figure>\n\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015AI\u306e\u73fe\u72b6\u3068\u5c06\u6765\u3092\u8e0f\u307e\u3048\u3001Zendesk\u3068\u3057\u3066\u306f\u3053\u308c\u304b\u3089\u3069\u306e\u3088\u3046\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1aZendesk\u306f\u5275\u696d\u4ee5\u6765\u3001\u7279\u306b\u65e5\u672c\u5e02\u5834\u306b\u304a\u3044\u3066\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u304a\u3088\u3073\u4e2d\u5805\u4f01\u696d\u306b\u5e83\u304f\u53d7\u3051\u5165\u308c\u3089\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u304b\u3089\u306f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u3001\u305f\u3068\u3048\u3070\u3088\u308a\u8907\u96d1\u3067\u5927\u898f\u6a21\u3001\u304b\u3064\u5805\u7262\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u9867\u5ba2\u306b\u3082\u3055\u3089\u306b\u53d7\u3051\u5165\u308c\u3089\u308c\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u3001CX\u3082EX\u3082\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u52aa\u3081\u3066\u307e\u3044\u308a\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u307e\u305f\u3001\u65e2\u5b58\u306e\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3082\u5145\u5b9f\u3055\u305b\u3066\u3044\u304d\u305f\u3044\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001Zendesk\u306e\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3067\u3042\u308b\u300cZenlab\u300d\u3092\u6d3b\u6027\u5316\u3059\u308b\u3079\u304f\u3001\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u3046\u3061\u3001\u8fd1\u65e5\u4e2d\u306b\u5c55\u958b\u4e88\u5b9a\u306e\u3082\u306e\u306f\u3042\u308a\u307e\u3059\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u5409\u5ca1\uff1a2025\u5e74\u306b\u79c1\u305f\u3061\u304c\u76ee\u6307\u3059\u306e\u306f<b  class=\"\"><u  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class=\"\">\u203b<\/sup>\u3067\u6307\u793a\u3059\u308b\u3060\u3051\u3067\u5fc5\u8981\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u7c21\u6613\u7684\u306a\u30a2\u30d7\u30ea\u304c\u4f5c\u6210\u3067\u304d\u308b\u4e16\u754c\u3092\u5b9f\u73fe\u3057\u3001\u73fe\u5834\u4e3b\u5c0e\u306eDX\u3092\u52a0\u901f\u3055\u305b\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u5c02\u9580\u5bb6\u306b\u3057\u304b\u3067\u304d\u306a\u304b\u3063\u305f\u30c7\u30fc\u30bf\u5206\u6790\u3084\u30c4\u30fc\u30eb\u4f5c\u6210\u304c\u3001AI\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u5f97\u3066\u4f1a\u8a71\u3057\u3064\u3064\u8003\u5bdf\u3057\u3001\u56de\u7b54\u306b\u305f\u3069\u308a\u3064\u304f\u3088\u3046\u306a\u611f\u899a\u3067\u53ef\u80fd\u306b\u306a\u308b\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"notes 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id=\"AI%E6%99%82%E4%BB%A3%E3%81%AE%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%81%B8%E5%AE%9A%E3%81%AF%E3%80%81%E6%A9%9F%E8%83%BD%E6%AF%94%E8%BC%83%E3%82%88%E3%82%8A%E3%80%8C%E3%83%93%E3%82%B8%E3%83%A7%E3%83%B3%E3%81%B8%E3%81%AE%E5%85%B1%E6%84%9F%E3%80%8D%E3%81%8C%E3%82%AB%E3%82%AE\"><\/span>\nAI\u6642\u4ee3\u306e\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u306f\u3001\u6a5f\u80fd\u6bd4\u8f03\u3088\u308a\u300c\u30d3\u30b8\u30e7\u30f3\u3078\u306e\u5171\u611f\u300d\u304c\u30ab\u30ae\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u2015\u2015\u2015\u6700\u5f8c\u306b\u3001SaaS\u00d7AI\u304c\u62d3\u304f\u672a\u6765\u306b\u3064\u3044\u3066\u3001\u8aad\u8005\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u68ee\uff1a\u7d4c\u55b6\u8005\u3084DX\u63a8\u9032\u8005\u306b\u3068\u3063\u3066\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30b4\u30fc\u30eb\u3084\u554f\u984c\u89e3\u6c7a\u304c\u4e3b\u8ef8\u3067\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002SaaS\u3082AI\u3082\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30b4\u30fc\u30eb\u306e\u5b9f\u73fe\u3084\u8ab2\u984c\u89e3\u6c7a\u306e\u652f\u63f4\u3092\u5ff5\u982d\u306b\u3001\u5358\u306a\u308b\u6a5f\u80fd\u8a55\u4fa1\u3084\u4fa1\u683c\u6bd4\u8f03\u3067\u306f\u306a\u304f\u3001<b  class=\"\"><u  class=\"underline-format\">\u30d3\u30b8\u30e7\u30f3\u306b\u5171\u611f<\/u><\/b>\u3057\u3066\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u306a\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n\n\n\n<p  class=\"\">\nZendesk\u3068\u3057\u3066\u3082\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u601d\u60f3\u3068\u30de\u30c3\u30c1\u3057\u3066\u3044\u308b\u304b\u3001\u3068\u3082\u306b\u6210\u9577\u3057\u3066\u3044\u3051\u308b\u300c\u4f34\u8d70\u8005\u300d\u3067\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u91cd\u8996\u3057\u3001\u5c0e\u5165\u3092\u691c\u8a0e\u3044\u305f\u3060\u304d\u305f\u3044\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584\u3059\u3079\u304f\u3001\u88fd\u54c1\u306e\u63d0\u4f9b\u306f\u3082\u3061\u308d\u3093\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3084\u3001\u9032\u5316\u3057\u7d9a\u3051\u308bAI\u3092\u3042\u308f\u305b\u3066\u63d0\u4f9b\u3057\u307e\u3059\u3002Zendesk\u3092\u4f7f\u3063\u305f\u3053\u3068\u304c\u3042\u308b\u65b9\u3084\u3054\u691c\u8a0e\u3055\u308c\u3066\u3044\u308b\u65b9\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306aCX\u3092\u671b\u3093\u3067\u3044\u3089\u3063\u3057\u3083\u308b\u304b\u3001\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u300cZenlab\u300d\u306b\u53c2\u52a0\u3057\u3066\u3054\u610f\u898b\u3044\u305f\u3060\u3051\u307e\u3059\u3068\u5e78\u3044\u3067\u3059\u3002\n<\/p>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.zendesk.co.jp\/\">Zendesk\u306e\u516c\u5f0f\u30b5\u30a4\u30c8\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b<\/a><\/div>\n<\/div>\n\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"Zendesk\"><\/span>\n            Zendesk        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/5559\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/jj71zzhluf7jqylf0581xoeo6z0l\" alt=\"Zendesk\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/5559\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            Zendesk                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            \u682a\u5f0f\u4f1a\u793eZendesk                        <\/div>\n                    \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 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class=\"service-summary__link\">\n                    <a href=\"\/service\/5559\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        Zendesk\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 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