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href=\"https:\/\/boxil.jp\/downloads\/confirm\/?type=category&amp;categoryId=124&amp;via=as-categoryDL-downloadButton\" class=\"download-button\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"file-lines\" class=\"svg-inline--fa fa-file-lines \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path fill=\"currentColor\" d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"><\/path><\/svg><span>\u3010\u6bd4\u8f03\u8868\u4ed8\u304d\u3011 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href=\"https:\/\/boxil.jp\/mag\/a10027\/#%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E8%A6%81%E4%BB%B6%E3%81%AF%E4%BA%8B%E5%89%8D%E3%81%AB%E3%81%97%E3%81%A3%E3%81%8B%E3%82%8A%E3%83%81%E3%82%A7%E3%83%83%E3%82%AF%EF%BC%81\" >\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u306f\u4e8b\u524d\u306b\u3057\u3063\u304b\u308a\u30c1\u30a7\u30c3\u30af\uff01<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/boxil.jp\/mag\/a10027\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AB%E6%B1%82%E3%82%81%E3%82%89%E3%82%8C%E3%82%8B%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E8%A6%81%E4%BB%B6%E3%81%A8%E6%A9%9F%E8%83%BD\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u6c42\u3081\u3089\u308c\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u3068\u6a5f\u80fd<\/a><\/li><li class='ez-toc-page-1 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class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p  class=\"\">\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001<b  class=\"\">\u96fb\u8a71\u3067\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u3092\u53d7\u3051\u308b\u969b\u306b\u3001\u9867\u5ba2\u60c5\u5831\u3084\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u8868\u793a\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/b>\u306e\u3053\u3068\u3067\u3059\u3002\u96fb\u8a71\u5fdc\u5bfe\u30b7\u30b9\u30c6\u30e0\u3068\u547c\u3070\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u96fb\u8a71\u306b\u95a2\u3059\u308b\u5e45\u5e83\u3044\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<p  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>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30fb\u3055\u3055\u3084\u304d\u6a5f\u80fd<\/td><td  >\u5916\u7dda\u901a\u8a71\u4e2d\u306e\u4f1a\u8a71\u3092\u7b2c\u4e09\u8005\u304c\u5225\u306e\u96fb\u8a71\u6a5f\u304b\u3089\u805e\u3051\u308b\u6a5f\u80fd(\u8074\u8a71\/\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0)\u3002\u65b0\u4eba\u6559\u80b2\u3084\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u76ee\u7684\u3067\u4f7f\u7528\u3059\u308b\u3002<\/td><\/tr><tr  ><td  >\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u5b9a<\/td><td  >\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u81ea\u7531\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u6a5f\u80fd\u3002<\/td><\/tr><tr  ><td  >ACD\u6a5f\u80fd\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5206\u6563\u6a5f\u80fd\uff09<\/td><td  >ACD\uff08Automatic Call Distributor\uff09\u6a5f\u80fd\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u3001\u96fb\u8a71\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3002<\/td><\/tr><tr  ><td  >\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09<\/td><td  >\u7740\u4fe1\u6642\u306b\u81ea\u52d5\u306e\u97f3\u58f0\u6848\u5185\u3092\u6d41\u305b\u308b\u6a5f\u80fd\u3002<\/td><\/tr><tr  ><td  >\u9867\u5ba2\u60c5\u5831\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a<\/td><td  >\u7740\u4fe1\u306e\u96fb\u8a71\u756a\u53f7\u304b\u3089\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u753b\u9762\u306b\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3002\u9867\u5ba2\u540d\u3084\u4f4f\u6240\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u8a18\u9332\u3092\u898b\u306a\u304c\u3089\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u3002<\/td><\/tr><tr  ><td  >\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\uff08CRM\uff09<\/td><td  >\u9867\u5ba2\u306e\u8cfc\u5165\u5c65\u6b74\u3084\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u306a\u3069\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u6a5f\u80fd\u3002<\/td><\/tr><tr  ><td  >FAQ\u306e\u7ba1\u7406\u30fb\u691c\u7d22<\/td><td  >\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u96c6\u7d04\u3057\u3066\u5206\u6790\u3057\u3001\u7684\u78ba\u306a\u56de\u7b54\u3092\u7528\u610f\u3059\u308b\u6a5f\u80fd\u3002<\/td><\/tr><\/tbody><\/table>\n<\/figure>\n\n\n<\/details>\n\n\n\n\n<details id=\"anchor01\" class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u306f\u3069\u308c\u304f\u3089\u3044\u304b<\/summary>\n\n<p  class=\"\">\n\u96fb\u8a71\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3092\u628a\u63e1\u3057\u3001\u5404\u30b5\u30fc\u30d3\u30b9\u304c\u6761\u4ef6\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u5229\u7528\u3059\u308b\u56de\u7dda\u6570\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3067\u30b3\u30b9\u30c8\u304c\u7570\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u306e\u3067\u3001\u81ea\u793e\u306e\u898f\u6a21\u306b\u9069\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3067\u3001\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u512a\u308c\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002\n<\/p>\n\n\n<\/details>\n\n\n\n<h2  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E8%A6%81%E4%BB%B6%E3%81%AF%E4%BA%8B%E5%89%8D%E3%81%AB%E3%81%97%E3%81%A3%E3%81%8B%E3%82%8A%E3%83%81%E3%82%A7%E3%83%83%E3%82%AF%EF%BC%81\"><\/span>\n\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u306f\u4e8b\u524d\u306b\u3057\u3063\u304b\u308a\u30c1\u30a7\u30c3\u30af\uff01\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AB%E6%B1%82%E3%82%81%E3%82%89%E3%82%8C%E3%82%8B%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E8%A6%81%E4%BB%B6%E3%81%A8%E6%A9%9F%E8%83%BD\"><\/span>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u6c42\u3081\u3089\u308c\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u3068\u6a5f\u80fd\n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p  class=\"\">\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u3084\u901a\u8a71\u5185\u5bb9\u306a\u3069\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u3092\u65e5\u5e38\u7684\u306b\u53d6\u308a\u6271\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9069\u5207\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u304c\u65bd\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\n<\/p>\n\n\n\n<p  class=\"\">\n\u57fa\u672c\u7684\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u306f\u4ee5\u4e0b\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u8981\u4ef6\u306f\u6700\u4f4e\u9650\u6e80\u305f\u3059\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\n<\/p>\n\n\n\n<style  >\n.trial-table th,.trial-table td{border:1px solid #d0d0d0 !important;line-height:150%;padding:12px !important;font-size:14px}.trial-table th{background-color:#f1f8f8 !important;color:#156666}.trial-table td{background-color:#fcfcfc !important}.articleContent-main li{font-weight:normal; !important}<\/style>\n\n\n\n<figure  class=\"wp-block-table\">\n<table  class=\"has-fixed-layout\">\n\n <tbody  ><tr  > <th  width=\"50%\" >\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd<\/th> <th  width=\"50%\" >\u6982\u8981<\/th><\/tr> <tr  > <td  ><b  class=\"\">\u5f37\u56fa\u306a\u30e6\u30fc\u30b6\u30fc\u8a8d\u8a3c<\/b><\/td> <td  >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u591a\u8981\u7d20\u8a8d\u8a3c\uff08\u30d1\u30b9\u30ef\u30fc\u30c9\u306b\u52a0\u3048\u3066\u30ef\u30f3\u30bf\u30a4\u30e0\u30d1\u30b9\u30ef\u30fc\u30c9\u306a\u3069\uff09\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3002\u7279\u306b\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u74b0\u5883\u3067\u306f\u3001\u4e0d\u6b63\u30ed\u30b0\u30a4\u30f3\u3092\u9632\u6b62\u3059\u308b\u4ed5\u7d44\u307f\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/td> <\/tr> <tr  > <td  ><b  class=\"\">\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u306e\u7d30\u304b\u306a\u7ba1\u7406<\/b><\/td> <td  >\u7ba1\u7406\u8005\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u4e00\u822c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306a\u3069\u3001\u5f79\u5272\u306b\u5fdc\u3058\u305f\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u3092\u7d30\u304b\u304f\u8a2d\u5b9a\u3067\u304d\u308b\u3002<br  >\u7279\u306b\u9867\u5ba2\u306e\u652f\u6255\u60c5\u5831\u3084\u4f4f\u6240\u306a\u3069\u306e\u6a5f\u5bc6\u60c5\u5831\u306b\u306f\u3001\u5fc5\u8981\u306a\u62c5\u5f53\u8005\u306e\u307f\u304c\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u8a2d\u8a08\u304c\u91cd\u8981\u3067\u3059\u3002<\/td> <\/tr> <tr  > <td  ><b  class=\"\">\u901a\u4fe1\u306e\u6697\u53f7\u5316<\/b><\/td> <td  >\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u5834\u5408\u3001\u3059\u3079\u3066\u306e\u901a\u4fe1\u304c\u6697\u53f7\u5316\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u5fc5\u9808\u6761\u4ef6\u3067\u3059\u3002<br  >\u7279\u306b\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001TLS 1.2\u4ee5\u4e0a\u306e\u6697\u53f7\u5316\u30d7\u30ed\u30c8\u30b3\u30eb\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3002<\/td>  <\/tr> <\/tbody><\/table>\n<\/figure>\n\n\n\n<h3  class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%A5%AD%E7%95%8C%E5%88%A5%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E8%A6%81%E4%BB%B6\"><\/span>\n\u696d\u754c\u5225\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p  class=\"\">\n\u696d\u754c\u306b\u3088\u3063\u3066\u3082\u6c42\u3081\u3089\u308c\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u304c\u5c5e\u3059\u308b\u696d\u754c\u306e\u898f\u5236\u3084\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u9069\u5408\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\n<\/p>\n\n\n\n<h4  class=\"wp-block-heading\">\n\u91d1\u878d\u30fb\u4fdd\u967a\u696d\u754c\n<\/h4>\n\n\n\n<figure  class=\"wp-block-image\"><img decoding=\"async\"  src=\"https:\/\/boxil.jp\/mag\/wp-content\/uploads\/2025\/12\/d8c6807d-620f-417e-9b0b-c1cf64f3dcf6.large_.jpg\"  alt=\"\"  \/><\/figure>\n\n\n\n\n<p  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