{"id":48798,"date":"2026-02-02T18:53:27","date_gmt":"2026-02-02T09:53:27","guid":{"rendered":"https:\/\/boxil.jp\/mag\/?p=48798"},"modified":"2026-02-02T18:53:29","modified_gmt":"2026-02-02T09:53:29","slug":"10486","status":"publish","type":"post","link":"https:\/\/boxil.jp\/mag\/a10486\/","title":{"rendered":"ITSM\u30c4\u30fc\u30eb\u304a\u3059\u3059\u3081\u6bd4\u8f0310\u9078\uff01\u6599\u91d1\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u9078\u3073\u65b9\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"\n<p class=\"has-color-background-brand-subtler-background-color has-background\"><strong><u 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24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"><\/path><\/svg><span>\u3010\u6bd4\u8f03\u8868\u4ed8\u304d\u3011\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c4\u30fc\u30eb\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff08\u7121\u6599\uff09<\/span><\/a><\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" 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href=\"https:\/\/boxil.jp\/mag\/a10486\/#ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E3%81%8A%E3%81%99%E3%81%99%E3%82%81%E6%AF%94%E8%BC%836%E9%81%B8%E3%80%90ITSM%E5%85%A8%E8%88%AC%E3%81%AB%E5%BC%B7%E3%81%84%E3%80%91\" >ITSM\u30c4\u30fc\u30eb\u306e\u304a\u3059\u3059\u3081\u6bd4\u8f036\u9078\u3010ITSM\u5168\u822c\u306b\u5f37\u3044\u3011<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#LMIS\" >LMIS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#SmartStage_ServiceDesk\" >SmartStage ServiceDesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#mPLAT%EF%BC%8FSMP\" >mPLAT\uff0fSMP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ServiceNow_IT_Service_Management\" >ServiceNow IT Service Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#BMC_Helix_ITSM\" >BMC Helix ITSM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ServiceDesk_Plus\" >ServiceDesk Plus<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E3%81%8A%E3%81%99%E3%81%99%E3%82%81%E6%AF%94%E8%BC%834%E9%81%B8%E3%80%90%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%87%E3%83%B3%E3%83%88%E7%AE%A1%E7%90%86%E3%81%AB%E5%BC%B7%E3%81%84%E3%80%91\" >ITSM\u30c4\u30fc\u30eb\u306e\u304a\u3059\u3059\u3081\u6bd4\u8f034\u9078\u3010\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044\u3011<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#Jira_Service_Management\" >Jira Service Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#Freshservice\" >Freshservice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#WebSAM_Cloud\" >WebSAM Cloud<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#SolarWinds_Service_Desk\" >SolarWinds Service Desk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%82%92%E5%88%A9%E7%94%A8%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >ITSM\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%87%E3%83%B3%E3%83%88%E5%AF%BE%E5%BF%9C%E3%82%92%E6%A8%99%E6%BA%96%E5%8C%96%E3%81%97%E3%80%81%E5%BE%A9%E6%97%A7%E3%81%BE%E3%81%A7%E3%81%AE%E6%99%82%E9%96%93%E3%82%92%E7%9F%AD%E7%B8%AE%E3%81%A7%E3%81%8D%E3%82%8B\" >\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3092\u6a19\u6e96\u5316\u3057\u3001\u5fa9\u65e7\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%81%AE%E5%B1%9E%E4%BA%BA%E5%8C%96%E3%82%92%E9%98%B2%E3%81%8E%E3%80%81%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%82%92%E7%B5%84%E7%B9%94%E3%81%AB%E8%93%84%E7%A9%8D%E3%81%A7%E3%81%8D%E3%82%8B\" >\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u5c5e\u4eba\u5316\u3092\u9632\u304e\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u7d44\u7e54\u306b\u84c4\u7a4d\u3067\u304d\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E5%A4%89%E6%9B%B4%E3%83%BB%E8%B3%87%E7%94%A3%E3%83%BBSLA%E3%82%92%E4%B8%80%E5%85%83%E7%AE%A1%E7%90%86%E3%81%97%E3%80%81%E9%81%8B%E7%94%A8%E5%93%81%E8%B3%AA%E3%81%A8%E3%82%AC%E3%83%90%E3%83%8A%E3%83%B3%E3%82%B9%E3%82%92%E9%AB%98%E3%82%81%E3%82%89%E3%82%8C%E3%82%8B\" >\u5909\u66f4\u30fb\u8cc7\u7523\u30fbSLA\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u904b\u7528\u54c1\u8cea\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u9ad8\u3081\u3089\u308c\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%82%92%E5%88%A9%E7%94%A8%E3%81%99%E3%82%8B%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%82%84%E6%B3%A8%E6%84%8F%E7%82%B9\" >ITSM\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E5%B0%8E%E5%85%A5%E7%9B%B4%E5%BE%8C%E3%81%AF%E8%A8%AD%E5%AE%9A%E3%82%84%E9%81%8B%E7%94%A8%E8%A8%AD%E8%A8%88%E3%81%AB%E6%89%8B%E9%96%93%E3%81%8C%E3%81%8B%E3%81%8B%E3%82%8A%E3%80%81%E7%8F%BE%E5%A0%B4%E3%81%8C%E6%B7%B7%E4%B9%B1%E3%81%97%E3%82%84%E3%81%99%E3%81%84\" >\u5c0e\u5165\u76f4\u5f8c\u306f\u8a2d\u5b9a\u3084\u904b\u7528\u8a2d\u8a08\u306b\u624b\u9593\u304c\u304b\u304b\u308a\u3001\u73fe\u5834\u304c\u6df7\u4e71\u3057\u3084\u3059\u3044<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E9%81%8B%E7%94%A8%E3%83%AB%E3%83%BC%E3%83%AB%E3%81%8C%E5%AE%9A%E7%9D%80%E3%81%97%E3%81%AA%E3%81%84%E3%81%A8%E5%BD%A2%E9%AA%B8%E5%8C%96%E3%81%97%E3%80%81%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%81%A0%E3%81%91%E5%A2%97%E3%81%88%E3%82%8B%E5%8F%AF%E8%83%BD%E6%80%A7%E3%81%8C%E3%81%82%E3%82%8B\" >\u904b\u7528\u30eb\u30fc\u30eb\u304c\u5b9a\u7740\u3057\u306a\u3044\u3068\u5f62\u9ab8\u5316\u3057\u3001\u30c1\u30b1\u30c3\u30c8\u3060\u3051\u5897\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#%E9%80%A3%E6%90%BA%E3%83%BB%E6%A8%A9%E9%99%90%E3%83%BB%E3%83%87%E3%83%BC%E3%82%BF%E7%AE%A1%E7%90%86%E3%81%AE%E8%A8%AD%E8%A8%88%E3%82%92%E8%AA%A4%E3%82%8B%E3%81%A8%E3%80%81%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%82%84%E7%9B%A3%E6%9F%BB%E5%AF%BE%E5%BF%9C%E3%81%AE%E3%83%AA%E3%82%B9%E3%82%AF%E3%81%8C%E6%AE%8B%E3%82%8B\" >\u9023\u643a\u30fb\u6a29\u9650\u30fb\u30c7\u30fc\u30bf\u7ba1\u7406\u306e\u8a2d\u8a08\u3092\u8aa4\u308b\u3068\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084\u76e3\u67fb\u5bfe\u5fdc\u306e\u30ea\u30b9\u30af\u304c\u6b8b\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/boxil.jp\/mag\/a10486\/#ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E5%B0%8E%E5%85%A5%E3%82%92%E6%A4%9C%E8%A8%8E%E3%81%97%E3%82%88%E3%81%86\" >ITSM\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3088\u3046<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>ITSM\u30c4\u30fc\u30eb\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u3068\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u30fb\u904b\u7528\u30fb\u6539\u5584\u3092\u3001ITIL\u306e\u67a0\u7d44\u307f\u3067\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3084\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u53d7\u4ed8\u3001\u5909\u66f4\u30fb\u554f\u984c\u7ba1\u7406\u3001\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u3001SLA\u7ba1\u7406\u306a\u3069\u3092\u3072\u3068\u3064\u306e\u7a93\u53e3\u3067\u6271\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u629c\u3051\u6f0f\u308c\u3084\u5c5e\u4eba\u5316\u3092\u6e1b\u3089\u3057\u3001\u5bfe\u5fdc\u72b6\u6cc1\u3092\u53ef\u8996\u5316\u3057\u3066\u5fa9\u65e7\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u5c65\u6b74\u3068\u539f\u56e0\u3092\u84c4\u7a4d\u3057\u3066\u518d\u767a\u9632\u6b62\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u305f\u3081\u3001\u54c1\u8cea\u6539\u5584\u306e\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u3084\u3059\u3044\u70b9\u3082\u5f37\u307f\u3067\u3059\u3002<\/p>\n\n\n\n<p>SaaS\u3084\u30af\u30e9\u30a6\u30c9\u306e\u5229\u7528\u62e1\u5927\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306e\u5b9a\u7740\u3067\u3001IT\u90e8\u9580\u306b\u306f\u8fc5\u901f\u3067\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u52a0\u3048\u3066\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4e8b\u6545\u3084\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u306e\u5f71\u97ff\u304c\u5927\u304d\u304f\u306a\u308b\u4e2d\u3001\u30a2\u30e9\u30fc\u30c8\u304b\u3089\u5fa9\u65e7\u307e\u3067\u3092\u6a19\u6e96\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u8a18\u9332\u3068\u5909\u66f4\u306e\u627f\u8a8d\u3092\u6b8b\u305b\u308bITSM\u30c4\u30fc\u30eb\u306f\u3001\u76e3\u67fb\u3084\u5185\u90e8\u7d71\u5236\u306b\u3082\u8010\u3048\u308b\u904b\u7528\u57fa\u76e4\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\"><\/span>ITSM\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u3092\u9078\u3076\u969b\u306f\u3001\u6b21\u306e\u6d41\u308c\u3067\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u76ee\u7684\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n\n\n\n<li>\u6a5f\u80fd\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n\n\n\n<li>\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n\n\n\n<li>\u6599\u91d1\u30fb\u4fa1\u683c\u76f8\u5834\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-boxil-blocks-download-button\"><div class=\"download-button-wrapper\"><a href=\"https:\/\/boxil.jp\/downloads\/confirm\/?type=category&amp;categoryId=518&amp;via=as-categoryDL-downloadButton\" class=\"download-button\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"file-lines\" class=\"svg-inline--fa fa-file-lines \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path fill=\"currentColor\" d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"><\/path><\/svg><span>\u3010\u6bd4\u8f03\u8868\u3064\u304d\u3011\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30fbITSM\u30c4\u30fc\u30eb\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff08\u7121\u6599\uff09<\/span><\/a><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%A8%AE%E9%A1%9E%E3%82%92%E7%A2%BA%E8%AA%8D%E3%81%99%E3%82%8B\"><\/span>\u7a2e\u985e\u3092\u78ba\u8a8d\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u7bc4\u56f2\u304c\u88fd\u54c1\u3054\u3068\u306b\u7570\u306a\u308b\u305f\u3081\u3001\u6700\u521d\u306b\u300c\u3069\u3053\u307e\u3067\u7ba1\u7406\u3057\u305f\u3044\u304b\u300d\u3092\u6574\u7406\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u6a5f\u80fd\u306e\u5e83\u3055\u3060\u3051\u3067\u9078\u3076\u3068\u3001\u73fe\u5834\u306b\u5408\u308f\u305a\u5b9a\u7740\u3057\u306a\u3044\u3068\u3044\u3063\u305f\u3053\u3068\u306b\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u5927\u304d\u304f\u300cITSM\u5168\u822c\u306b\u5f37\u3044\u30bf\u30a4\u30d7\u300d\u3068\u300c\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044\u30bf\u30a4\u30d7\u300d\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u8ab2\u984c\u304c\u300c\u904b\u7528\u5168\u4f53\u306e\u6a19\u6e96\u5316\u300d\u306a\u306e\u304b\u3001\u300c\u969c\u5bb3\u5bfe\u5fdc\u306e\u9ad8\u901f\u5316\u300d\u306a\u306e\u304b\u3092\u898b\u6975\u3081\u308b\u3068\u9078\u3073\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30bf\u30a4\u30d7<\/th><th>\u7279\u5fb4<\/th><th>\u5411\u3044\u3066\u3044\u308b\u4f01\u696d<\/th><\/tr><\/thead><tbody><tr><td>ITSM\u5168\u822c\u306b\u5f37\u3044<\/td><td>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u30fb\u554f\u984c\u30fb\u5909\u66f4\u30fb\u8cc7\u7523\/CMDB\u30fbSLA\u306a\u3069\u3092\u6a2a\u65ad\u3057\u3066\u7ba1\u7406\u3057\u3084\u3059\u3044\u30bf\u30a4\u30d7\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084\u627f\u8a8d\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u542b\u3081\u3066\u904b\u7528\u3092\u6a19\u6e96\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u307e\u3067\u9032\u3081\u3084\u3059\u304f\u306a\u308b<\/td><td>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u5c5e\u4eba\u5316\u3092\u306a\u304f\u3057\u3001IT\u904b\u7528\u3092\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u6574\u3048\u305f\u3044\u4f01\u696d\u3002\u8907\u6570\u90e8\u9580\u3067\u5171\u901a\u306e\u7a93\u53e3\u3092\u4f5c\u308a\u305f\u3044\u4f01\u696d\u3002\u76e3\u67fb\u30fb\u5185\u90e8\u7d71\u5236\u306e\u89b3\u70b9\u3067\u8a18\u9332\u3068\u627f\u8a8d\u3092\u6b8b\u3057\u305f\u3044\u4f01\u696d<\/td><\/tr><tr><td>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044<\/td><td>\u969c\u5bb3\u30fb\u30a2\u30e9\u30fc\u30c8\u8d77\u70b9\u306e\u5bfe\u5fdc\u3092\u7d20\u65e9\u304f\u56de\u3059\u3053\u3068\u306b\u7279\u5316\u3057\u305f\u30bf\u30a4\u30d7\u3002\u901a\u77e5\u306e\u81ea\u52d5\u5316\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u5bfe\u5fdc\u72b6\u6cc1\u306e\u53ef\u8996\u5316\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u91cd\u8996\u3057\u3001\u5fa9\u65e7\u307e\u3067\u306e\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u77ed\u7e2e\u3057\u3084\u3059\u3044\u69cb\u6210<\/td><td>\u5927\u91cf\u306e\u30a2\u30e9\u30fc\u30c8\u3084\u969c\u5bb3\u5bfe\u5fdc\u306b\u8ffd\u308f\u308c\u3001\u521d\u52d5\u306e\u9045\u308c\u3084\u9023\u7d61\u6f0f\u308c\u304c\u8ab2\u984c\u306e\u4f01\u696d\u3002\u307e\u305a\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3092\u7acb\u3066\u76f4\u3057\u3001\u904b\u7528\u54c1\u8cea\u3092\u5e95\u4e0a\u3052\u3057\u305f\u3044IT\u90e8\u9580\u3084\u904b\u7528\u30c1\u30fc\u30e0\u306b\u9069\u3057\u3066\u3044\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E6%A9%9F%E8%83%BD%E3%82%92%E7%A2%BA%E8%AA%8D%E3%81%99%E3%82%8B\"><\/span>ITSM\u30c4\u30fc\u30eb\u306e\u6a5f\u80fd\u3092\u78ba\u8a8d\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u3068\u4e00\u53e3\u306b\u3044\u3063\u3066\u3082\u3001\u63d0\u4f9b\u7bc4\u56f2\u306f\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u8ab2\u984c\u306b\u76f4\u7d50\u3059\u308b\u6a5f\u80fd\u304c\u542b\u307e\u308c\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u898b\u843d\u3068\u3057\u3084\u3059\u3044\u306e\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306f\u3042\u3063\u3066\u3082\u3001\u5909\u66f4\u7ba1\u7406\u3084CMDB\u3001\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u304c\u5f31\u3044\u30b1\u30fc\u30b9\u3067\u3059\u3002\u307e\u305a\u306f\u4e3b\u8981\u306a\u6a5f\u80fd\u3092\u62bc\u3055\u3048\u3001\u3069\u306e\u6a5f\u80fd\u304c\u5fc5\u9808\u304b\u3092\u6574\u7406\u3059\u308b\u3068\u9078\u5b9a\u304c\u9032\u3081\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u4e3b\u8981\u306a\u6a5f\u80fd<\/th><th>\u3067\u304d\u308b\u3053\u3068\u306e\u4f8b<\/th><\/tr><\/thead><tbody><tr><td>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/td><td>\u969c\u5bb3\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u30c1\u30b1\u30c3\u30c8\u5316\u3057\u3001\u62c5\u5f53\u5272\u308a\u5f53\u3066\u3001\u5bfe\u5fdc\u72b6\u6cc1\u3001\u5fa9\u65e7\u307e\u3067\u306e\u5c65\u6b74\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b<\/td><\/tr><tr><td>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u7ba1\u7406<\/td><td>\u30a2\u30ab\u30a6\u30f3\u30c8\u767a\u884c\u3084PC\u624b\u914d\u306a\u3069\u306e\u4f9d\u983c\u3092\u3001\u7533\u8acb\u30d5\u30a9\u30fc\u30e0\u3068\u627f\u8a8d\u30d5\u30ed\u30fc\u3067\u53d7\u3051\u4ed8\u3051\u3001\u51e6\u7406\u3092\u6a19\u6e96\u5316\u3059\u308b<\/td><\/tr><tr><td>\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0<\/td><td>\u7533\u8acb\u30e1\u30cb\u30e5\u30fc\u3092\u300c\u4f55\u3092\u983c\u3081\u308b\u304b\u300d\u3068\u3057\u3066\u898b\u3048\u308b\u5316\u3057\u3001\u5229\u7528\u8005\u304c\u8ff7\u308f\u305a\u4f9d\u983c\u3067\u304d\u308b\u7a93\u53e3\u3092\u4f5c\u308c\u308b<\/td><\/tr><tr><td>\u554f\u984c\u7ba1\u7406<\/td><td>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u6839\u672c\u539f\u56e0\u3092\u8a18\u9332\u3057\u3001\u518d\u767a\u9632\u6b62\u306e\u30bf\u30b9\u30af\u3084\u6052\u4e45\u5bfe\u7b56\u3092\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b<\/td><\/tr><tr><td>\u5909\u66f4\u7ba1\u7406<\/td><td>\u8a2d\u5b9a\u5909\u66f4\u3084\u30ea\u30ea\u30fc\u30b9\u306e\u7533\u8acb\u3001\u5f71\u97ff\u7bc4\u56f2\u306e\u78ba\u8a8d\u3001\u627f\u8a8d\u3001\u5b9f\u65bd\u7d50\u679c\u306e\u8a18\u9332\u307e\u3067\u3092\u6d41\u308c\u3068\u3057\u3066\u6b8b\u305b\u308b<\/td><\/tr><tr><td>\u69cb\u6210\u7ba1\u7406\uff08CMDB\uff09<\/td><td>\u30b7\u30b9\u30c6\u30e0\u3084\u6a5f\u5668\u3001\u30a2\u30d7\u30ea\u306e\u95a2\u4fc2\u6027\u3092\u7ba1\u7406\u3057\u3001\u969c\u5bb3\u6642\u306b\u5f71\u97ff\u7bc4\u56f2\u306e\u7279\u5b9a\u3084\u5fa9\u65e7\u5224\u65ad\u3092\u3057\u3084\u3059\u304f\u3059\u308b<\/td><\/tr><tr><td>IT\u8cc7\u7523\u7ba1\u7406\uff08ITAM\uff09<\/td><td>PC\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30af\u30e9\u30a6\u30c9\u5229\u7528\u72b6\u6cc1\u3092\u68da\u5378\u3057\u3057\u3066\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u3084\u66f4\u65b0\u3001\u30b3\u30b9\u30c8\u306e\u7ba1\u7406\u306b\u5f79\u7acb\u3066\u308b<\/td><\/tr><tr><td>\u30ca\u30ec\u30c3\u30b8\u30fbFAQ\u7ba1\u7406<\/td><td>\u5bfe\u5fdc\u624b\u9806\u3084\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u84c4\u7a4d\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3057\u306a\u304c\u3089\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u5e73\u6e96\u5316\u3059\u308b<\/td><\/tr><tr><td>SLA\u7ba1\u7406<\/td><td>\u512a\u5148\u5ea6\u3054\u3068\u306e\u671f\u9650\u3084\u76ee\u6a19\u6642\u9593\u3092\u8a2d\u5b9a\u3057\u3001\u9045\u5ef6\u306e\u4e88\u5146\u3084\u672a\u9054\u306e\u539f\u56e0\u3092\u53ef\u8996\u5316\u3057\u3084\u3059\u304f\u306a\u308b<\/td><\/tr><tr><td>\u81ea\u52d5\u5316\u30fb\u9023\u643a<\/td><td>\u901a\u77e5\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u5b9a\u578b\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3057\u3001Teams\u3084Slack\u3001\u76e3\u8996\u30c4\u30fc\u30eb\u3068\u9023\u643a\u3057\u3066\u521d\u52d5\u3092\u901f\u3081\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E6%AF%94%E8%BC%83%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88%E3%82%92%E7%A2%BA%E8%AA%8D%E3%81%99%E3%82%8B\"><\/span>ITSM\u30c4\u30fc\u30eb\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u78ba\u8a8d\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u6a5f\u80fd\u304c\u4f3c\u3066\u3044\u3066\u3082\u3001\u904b\u7528\u306e\u3057\u3084\u3059\u3055\u3084\u5b9a\u7740\u306e\u3057\u3084\u3059\u3055\u3067\u5dee\u304c\u51fa\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306e\u6bd4\u8f03\u306b\u52a0\u3048\u3066\u3001\u5c0e\u5165\u5f8c\u306b\u300c\u73fe\u5834\u304c\u304d\u3061\u3093\u3068\u56de\u308b\u304b\u300d\u3068\u3044\u3063\u305f\u89b3\u70b9\u3067\u78ba\u8a8d\u3059\u308b\u3068\u5931\u6557\u3092\u9632\u304e\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u904b\u7528\u30eb\u30fc\u30eb\u3092\u5909\u3048\u305a\u306b\u59cb\u3081\u3089\u308c\u308b\u67d4\u8edf\u6027\u304c\u3042\u308b\u304b\u3001\u4ed6\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3066\u521d\u52d5\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u304b\u306f\u91cd\u8981\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3084\u6a29\u9650\u7ba1\u7406\u3001\u76e3\u67fb\u5bfe\u5fdc\u306e\u3057\u3084\u3059\u3055\u3082\u542b\u3081\u3066\u6bd4\u8f03\u3059\u308b\u3068\u3001\u5c0e\u5165\u5f8c\u306e\u624b\u623b\u308a\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/th><th>\u78ba\u8a8d\u3059\u308b\u5185\u5bb9<\/th><\/tr><\/thead><tbody><tr><td>\u63d0\u4f9b\u5f62\u614b<\/td><td>\u30af\u30e9\u30a6\u30c9\u304b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u304b\u3092\u78ba\u8a8d\u3057\u3001\u30c7\u30fc\u30bf\u4fdd\u7ba1\u5834\u6240\u3084\u904b\u7528\u8ca0\u8377\u3001\u793e\u5185\u898f\u7a0b\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>UI\u306e\u308f\u304b\u308a\u3084\u3059\u3055<\/td><td>\u73fe\u5834\u304c\u8ff7\u308f\u305a\u64cd\u4f5c\u3067\u304d\u308b\u753b\u9762\u304b\u3001\u5165\u529b\u9805\u76ee\u304c\u591a\u3059\u304e\u306a\u3044\u304b\u3001\u691c\u7d22\u3084\u4e00\u89a7\u306e\u898b\u3084\u3059\u3055\u3082\u542b\u3081\u3066\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>\u8a2d\u5b9a\u30fb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027<\/td><td>\u7533\u8acb\u30d5\u30a9\u30fc\u30e0\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u627f\u8a8d\u30d5\u30ed\u30fc\u3001\u901a\u77e5\u30eb\u30fc\u30eb\u3092\u81ea\u793e\u904b\u7528\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3067\u304d\u308b\u304b<\/td><\/tr><tr><td>\u81ea\u52d5\u5316\u306e\u7bc4\u56f2<\/td><td>\u5272\u308a\u5f53\u3066\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u671f\u9650\u7ba1\u7406\u3001\u5b9a\u578b\u8fd4\u4fe1\u306a\u3069\u3092\u3069\u3053\u307e\u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u304b\u3092\u6bd4\u8f03\u3059\u308b<\/td><\/tr><tr><td>\u5916\u90e8\u9023\u643a<\/td><td>\u76e3\u8996\u30c4\u30fc\u30eb\u3001Teams\/Slack\u3001SaaS\u3001ID\u57fa\u76e4\u306a\u3069\u3068\u9023\u643a\u3067\u304d\u308b\u304b\u3001API\u3084\u9023\u643a\u65b9\u5f0f\u306e\u67d4\u8edf\u3055\u3092\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>\u6a29\u9650\u7ba1\u7406\u30fb\u76e3\u67fb\u30ed\u30b0<\/td><td>\u95b2\u89a7\u6a29\u9650\u3084\u64cd\u4f5c\u6a29\u9650\u3092\u7d30\u304b\u304f\u5206\u3051\u3089\u308c\u308b\u304b\u3001\u5909\u66f4\u5c65\u6b74\u3084\u76e3\u67fb\u30ed\u30b0\u3092\u6b8b\u305b\u308b\u304b\u3092\u78ba\u8a8d<\/td><\/tr><tr><td>\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790<\/td><td>SLA\u9054\u6210\u7387\u3001\u5bfe\u5fdc\u6642\u9593\u3001\u4ef6\u6570\u63a8\u79fb\u306a\u3069\u3092\u6a19\u6e96\u3067\u898b\u3089\u308c\u308b\u304b\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u4f5c\u308a\u3084\u3059\u3055\u3082\u91cd\u8981\u3067\u3042\u308b<\/td><\/tr><tr><td>\u5c0e\u5165\u652f\u63f4\u30fb\u30b5\u30dd\u30fc\u30c8<\/td><td>\u521d\u671f\u8a2d\u5b9a\u306e\u652f\u63f4\u7bc4\u56f2\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3001\u5b9a\u7740\u652f\u63f4\u306e\u6709\u7121\u3092\u78ba\u8a8d\u3057\u3001\u904b\u7528\u958b\u59cb\u5f8c\u306e\u8ca0\u62c5\u3092\u898b\u7a4d\u3082\u308b<\/td><\/tr><tr><td>\u30b9\u30b1\u30fc\u30eb\u306e\u3057\u3084\u3059\u3055<\/td><td>\u5229\u7528\u8005\u3084\u62e0\u70b9\u304c\u5897\u3048\u305f\u969b\u306e\u904b\u7528\u8a2d\u8a08\u3001\u90e8\u9580\u5c55\u958b\u3001\u6a5f\u80fd\u8ffd\u52a0\u306e\u3057\u3084\u3059\u3055\u3092\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6<\/td><td>\u591a\u8981\u7d20\u8a8d\u8a3c\u3001IP\u5236\u9650\u3001\u30c7\u30fc\u30bf\u6697\u53f7\u5316\u3001\u8a8d\u8a3c\u9023\u643a\u306a\u3069\u3001\u81ea\u793e\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3092\u6e80\u305f\u3059\u304b\u3092\u78ba\u8a8d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E6%96%99%E9%87%91%E3%83%BB%E4%BE%A1%E6%A0%BC%E7%9B%B8%E5%A0%B4%E3%82%92%E7%A2%BA%E8%AA%8D%E3%81%99%E3%82%8B\"><\/span>ITSM\u30c4\u30fc\u30eb\u306e\u6599\u91d1\u30fb\u4fa1\u683c\u76f8\u5834\u3092\u78ba\u8a8d\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u30af\u30e9\u30a6\u30c9\u63d0\u4f9b\u304c\u4e3b\u6d41\u3067\u3001\u6708\u984d\u8ab2\u91d1\uff08\u30e6\u30fc\u30b6\u30fc\u5358\u4f4d\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5358\u4f4d\uff09\u3067\u306e\u5229\u7528\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u6599\u91d1\u306f\u88fd\u54c1\u3068\u30d7\u30e9\u30f3\u306b\u3088\u3063\u3066\u5e45\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u76ee\u5b89\u3068\u3057\u3066\u306f\u6708\u984d3,000\u5186\/\u30e6\u30fc\u30b6\u30fc\u524d\u5f8c\u304b\u3089\u59cb\u3081\u3089\u308c\u3001\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u305f\u30d7\u30e9\u30f3\u3067\u306f\u6708\u984d1\u4e07\u5186\u53f0\u307e\u3067\u4e0a\u304c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001\u8cc7\u7523\u7ba1\u7406\u3084CMDB\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u306a\u3069\u3092\u542b\u3080\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3092\u9078\u3076\u3068\u3001\u6708\u984d\u304c\u3055\u3089\u306b\u9ad8\u304f\u306a\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u6570\u304c\u5897\u3048\u308b\u307b\u3069\u7dcf\u984d\u3082\u81a8\u3089\u307f\u3084\u3059\u3044\u305f\u3081\u3001\u5229\u7528\u4eba\u6570\u306e\u60f3\u5b9a\u3068\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u3069\u306e\u30d7\u30e9\u30f3\u306b\u542b\u307e\u308c\u308b\u304b\u3092\u30bb\u30c3\u30c8\u3067\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 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href=\"https:\/\/boxil.jp\/downloads\/confirm\/?type=services&amp;serviceId=4278&amp;serviceId=11515&amp;serviceId=4482&amp;categoryId=518&amp;via=as-documentDL-downloadButton\" class=\"download-button\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"file-lines\" class=\"svg-inline--fa fa-file-lines \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path fill=\"currentColor\" d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 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\/>\n                            <span>2025\u4e0b\u534a\u671f \u8cc7\u6599\u8acb\u6c42\u6570\u30e9\u30f3\u30ad\u30f3\u30b01\u4f4d<\/span>\n                        <\/div>\n                    \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t4.71\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/service\/4278\/reviews\/?via=as-reputationList-serviceSummary\" class=\"service-summary__rating-count\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t7\u4ef6\u306e\u53e3\u30b3\u30df\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"LMIS\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/kbh15pruu8py8fj2cp4phin3zn00\" alt=\"LMIS\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/kbh15pruu8py8fj2cp4phin3zn00\"\n                                alt=\"LMIS\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/4278\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        LMIS\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>ITIL\u6e96\u62e0\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/li>\n\n\n\n<li>\u30a4\u30d9\u30f3\u30c8\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306a\u30696\u30d7\u30ed\u30bb\u30b9\u3092\u7d71\u5408\u7ba1\u7406<\/li>\n\n\n\n<li>\u69cb\u6210\u7ba1\u7406\u3084\u53ef\u8996\u5316\u30fb\u5206\u6790\u6a5f\u80fd\u3082\u5099\u3048\u308b<\/li>\n<\/ul>\n\n\n\n<p>LMIS\u306fITIL\u6e96\u62e0\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30a4\u30d9\u30f3\u30c8\u7ba1\u7406\u3084\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u5404\u30d7\u30ed\u30bb\u30b9\u306e\u30c7\u30fc\u30bf\u3092\u76f8\u4e92\u306b\u7d10\u4ed8\u3051\u3089\u308c\u307e\u3059\u3002<br>\u69cb\u6210\u7ba1\u7406\u3084\u9867\u5ba2\u30fb\u5951\u7d04\u7ba1\u7406\u3001\u60c5\u5831\u7ba1\u7406\u3001\u53ef\u8996\u5316\u30fb\u5206\u6790\u3068\u3044\u3063\u305f\u6a5f\u80fd\u3082\u5099\u3048\u3001\u76e3\u8996\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u3084\u30e1\u30fc\u30eb\u81ea\u52d5\u53d6\u308a\u8fbc\u307f\u3067\u767b\u9332\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>ITIL\u30d7\u30ed\u30bb\u30b9\u540c\u58eb\u306e\u9023\u643a\u306b\u3088\u308a\u8ab2\u984c\u306e\u539f\u56e0\u5206\u6790\u3084\u518d\u767a\u9632\u6b62\u304c\u3057\u3084\u3059\u3044\u70b9\u304c\u7279\u9577\u3067\u3059\u300225\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u5229\u7528\u3067\u304d\u3001\u6708\u984d\u6599\u91d1\u306b\u306f\u30b5\u30dd\u30fc\u30c8\u8cbb\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001Salesforce\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u5225\u9014\u5951\u7d04\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">LMIS\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1<\/th><\/tr><\/thead><tbody><tr><td>LMIS\u57fa\u672c\uff0825\u30e6\u30fc\u30b6\u30fc\uff09<\/td><td>300,000\u5186<\/td><td>100,000\u5186<\/td><\/tr><tr><td>\u30e6\u30fc\u30b6\u30fc\u8ffd\u52a0\uff081\u30e6\u30fc\u30b6\u30fc\uff09<\/td><td>0\u5186<\/td><td>4,000\u5186<\/td><\/tr><tr><td>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><td>100,000\u5186\uff5e<\/td><td>100,000\u5186\uff5e<\/td><\/tr><tr><td>\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5<\/td><td>\u500b\u5225\u898b\u7a4d\u3082\u308a<\/td><td>100,000\u5186<\/td><\/tr><tr><td>Automatic CI collector<\/td><td>\u500b\u5225\u898b\u7a4d\u3082\u308a<\/td><td>100,000\u5186\uff5e<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/4278\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">LMIS\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                        <a href=\"\/downloads\/confirm\/?type=services&#038;serviceId=4278&#038;categoryId=733&#038;via=as-documentDL-flexButton\" class=\"flex-button flex-button--download\">\n            <div class=\"flex-button__service-name\">LMIS\u306e<\/div>\n            <div class=\"flex-button__text\">\n                <svg\n                    aria-hidden=\"true\"\n                    focusable=\"false\"\n                    data-prefix=\"far\"\n                    data-icon=\"file-lines\"\n                    class=\"svg-inline--fa fa-file-lines\"\n                    role=\"img\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    viewBox=\"0 0 384 512\"\n                >\n                    <path\n                        fill=\"currentColor\"\n                        d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\n                    ><\/path>\n                <\/svg>\n                \u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\n            <\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"SmartStage_ServiceDesk\"><\/span>\n            SmartStage ServiceDesk        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/11515\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/9hpu757slyvw6tt584vbonmcxkzd\" alt=\"SmartStage ServiceDesk\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/11515\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            SmartStage ServiceDesk                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            \u682a\u5f0f\u4f1a\u793e\u30af\u30ec\u30aa                        <\/div>\n                                        \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t0.00\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"service-summary__rating-count-text\">0\u4ef6\u306e\u53e3\u30b3\u30df<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/reputations\/pre_questions\/?service_id=11515&#038;via=as-newReputations-serviceSummary\"\n\t\t\t\t\t\t\t\tclass=\"service-summary__write-review-link\"\n\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\trel=\"noopener\">\n\t\t\t\t\t\t\t\t\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u53e3\u30b3\u30df\u3092\u66f8\u304f\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"SmartStage ServiceDesk\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/a2d4xmzj6rgs98nmg1vl4zmdetn6\" alt=\"SmartStage ServiceDesk\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/a2d4xmzj6rgs98nmg1vl4zmdetn6\"\n                                alt=\"SmartStage ServiceDesk\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/11515\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        SmartStage ServiceDesk\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>ITIL\u904b\u7528\u3092\u7d20\u65e9\u304f\u59cb\u3081\u3089\u308c\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u30d7\u30ed\u30bb\u30b9\u3084\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u81ea\u7531\u306b\u7de8\u96c6<\/li>\n\n\n\n<li>API\u9023\u643a\u3084\u30ed\u30fc\u30b3\u30fc\u30c9\u958b\u767a\u3067\u904b\u7528\u81ea\u52d5\u5316<\/li>\n<\/ul>\n\n\n\n<p>SmartStage ServiceDesk\u306f\u30af\u30ec\u30aa\u304c\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578bITSM\u30c4\u30fc\u30eb\u3067\u3001ITIL\u306e\u30b3\u30a2\u30d7\u30ed\u30bb\u30b9\u3092\u5b9f\u88c5\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u304d\u307e\u3059\u3002<br>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3084\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u30fb\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u306e\u307b\u304b\u3001FAQ\u30fb\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u3001\u69cb\u6210\u7ba1\u7406\u3001IT\u8cc7\u7523\u7ba1\u7406\u306a\u3069\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u53ef\u8996\u5316\u3057\u3001\u30bb\u30eb\u30d5\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u3088\u3063\u3066\u81ea\u793e\u306e\u696d\u52d9\u306b\u5408\u3063\u305f\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>API\u9023\u643a\u3084JavaScript\u3092\u7528\u3044\u305f\u30ed\u30fc\u30b3\u30fc\u30c9\u958b\u767a\u306b\u3088\u308a\u3001\u76e3\u8996\u30c4\u30fc\u30eb\u3084\u904b\u7528\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u3067\u3001\u5916\u90e8BI\u30c4\u30fc\u30eb\u3078\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3082\u884c\u3048\u307e\u3059\u3002<br>\u30e6\u30fc\u30b6\u30fc\u6570\u306f\u7121\u5236\u9650\u3067\u5229\u7528\u3067\u304d\u3001\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u306f\u6708\u984d80,000\u5186\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30d7\u30e9\u30f3\u306f\u6708\u984d100,000\u5186\u3067FAQ\u81ea\u52d5\u751f\u6210\u3084API\u9023\u643a\u6a5f\u80fd\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">SmartStage ServiceDesk\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1<\/th><\/tr><\/thead><tbody><tr><td>\u30d9\u30fc\u30b7\u30c3\u30af<\/td><td>0\u5186<\/td><td>80,000\u5186<\/td><\/tr><tr><td>\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb<\/td><td>0\u5186<\/td><td>100,000\u5186<\/td><\/tr><tr><td>\u30c1\u30b1\u30c3\u30c8\u8ffd\u52a0\uff08300\u4ef6\uff09<\/td><td>0\u5186<\/td><td>8,000\u5186\uff5e<\/td><\/tr><tr><td>\u30c7\u30a3\u30b9\u30af\u5bb9\u91cf\u8ffd\u52a0\uff085GB\uff09<\/td><td>0\u5186<\/td><td>5,000\u5186<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/11515\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">SmartStage ServiceDesk\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                        <a href=\"\/downloads\/confirm\/?type=services&#038;serviceId=11515&#038;categoryId=518&#038;via=as-documentDL-flexButton\" class=\"flex-button flex-button--download\">\n            <div class=\"flex-button__service-name\">SmartStage ServiceDesk\u306e<\/div>\n            <div class=\"flex-button__text\">\n                <svg\n                    aria-hidden=\"true\"\n                    focusable=\"false\"\n                    data-prefix=\"far\"\n                    data-icon=\"file-lines\"\n                    class=\"svg-inline--fa fa-file-lines\"\n                    role=\"img\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    viewBox=\"0 0 384 512\"\n                >\n                    <path\n                        fill=\"currentColor\"\n                        d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\n                    ><\/path>\n                <\/svg>\n                \u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\n            <\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"mPLAT%EF%BC%8FSMP\"><\/span>\n            mPLAT\uff0fSMP        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/4482\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/ya3ggndzh3k7w7kqt4vws9ngbygr\" alt=\"mPLAT\uff0fSMP\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/4482\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            mPLAT\uff0fSMP                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            \u682a\u5f0f\u4f1a\u793e\u91ce\u6751\u7dcf\u5408\u7814\u7a76\u6240                        <\/div>\n                                                                <div class=\"service-summary__ranking-badge\">\n                            <img decoding=\"async\" src=\"https:\/\/boxil.jp\/mag\/wp-content\/plugins\/boxil-blocks\/src\/service-summary\/images\/trophy-star.svg\" alt=\"\" width=\"16\" height=\"16\" aria-hidden=\"true\" \/>\n                            <span>2025\u4e0b\u534a\u671f \u8cc7\u6599\u8acb\u6c42\u6570\u30e9\u30f3\u30ad\u30f3\u30b01\u4f4d<\/span>\n                        <\/div>\n                    \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - 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150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t0.00\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"service-summary__rating-count-text\">0\u4ef6\u306e\u53e3\u30b3\u30df<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/reputations\/pre_questions\/?service_id=4482&#038;via=as-newReputations-serviceSummary\"\n\t\t\t\t\t\t\t\tclass=\"service-summary__write-review-link\"\n\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\trel=\"noopener\">\n\t\t\t\t\t\t\t\t\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u53e3\u30b3\u30df\u3092\u66f8\u304f\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"mPLAT\uff0fSMP\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/x5kfajpqinsd4lra8qohde49labb\" alt=\"mPLAT\uff0fSMP\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/x5kfajpqinsd4lra8qohde49labb\"\n                                alt=\"mPLAT\uff0fSMP\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/4482\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        mPLAT\uff0fSMP\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u56fd\u5185\u30b7\u30a7\u30a2No.1<sup>\u203b<\/sup>\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>ITIL\/ISO20000\u5bfe\u5fdc\u3067\u4e3b\u8981\u30d7\u30ed\u30bb\u30b9\u3092\u7db2\u7f85<\/li>\n\n\n\n<li>ChatOps\u3084AIOps\u306a\u3069\u5916\u90e8\u9023\u643a\u304c\u8c4a\u5bcc<\/li>\n<\/ul>\n\n\n\n<p>mPLAT\uff0fSMP\u306f\u91ce\u6751\u7dcf\u5408\u7814\u7a76\u6240\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c4\u30fc\u30eb\u3067\u3001ITIL\u3084ISO20000\u306b\u6cbf\u3063\u305f\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u7684\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<br>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u7ba1\u7406\u3084\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u30fb\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3001\u69cb\u6210\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406\u3092\u5099\u3048\u3001\u5229\u7528\u8005\u5411\u3051\u7533\u8acb\u753b\u9762\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u904b\u7528\u72b6\u6cc1\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u56fd\u5185\u30b7\u30a7\u30a2No.1<sup>\u203b<\/sup>\u306e\u8c4a\u5bcc\u306a\u5c0e\u5165\u5b9f\u7e3e\u3068\u81ea\u793e\u958b\u767a\u306b\u3088\u308b\u8fc5\u901f\u306a\u6a5f\u80fd\u62e1\u5f35\u304c\u5f37\u307f\u3067\u3001\u5916\u90e8\u30c4\u30fc\u30eb\u3068\u306e\u67d4\u8edf\u306a\u9023\u643a\u306b\u3088\u308aChatOps\u3084AIOps\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u4fa1\u683c\u306f\u500b\u5225\u898b\u7a4d\u3082\u308a\u306e\u305f\u3081\u3001\u5c0e\u5165\u898f\u6a21\u3084\u8981\u4ef6\u306b\u5408\u308f\u305b\u305f\u63d0\u6848\u304c\u53d7\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u203b\u51fa\u5178\uff1a\u300c<a href=\"https:\/\/senjufamily.nri.co.jp\/ssm\/\">ITR Market View:\u904b\u7528\u7ba1\u7406\u5e02\u58342025\u3000\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\uff0f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u5e02\u5834\uff1a\u30d9\u30f3\u30c0\u30fc\u5225\u58f2\u4e0a\u91d1\u984d\u30b7\u30a7\u30a2\uff082023\uff5e2025\u5e74\u5ea6\u4e88\u6e2c\uff09<\/a>\u300d\uff082026\u5e741\u670814\u65e5\u95b2\u89a7\uff09<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">mPLAT\uff0fSMP\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<p>\u8981\u554f\u3044\u5408\u308f\u305b<\/p>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/4482\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">mPLAT\uff0fSMP\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                        <a href=\"\/downloads\/confirm\/?type=services&#038;serviceId=4482&#038;categoryId=432&#038;via=as-documentDL-flexButton\" class=\"flex-button flex-button--download\">\n            <div class=\"flex-button__service-name\">mPLAT\uff0fSMP\u306e<\/div>\n            <div class=\"flex-button__text\">\n                <svg\n                    aria-hidden=\"true\"\n                    focusable=\"false\"\n                    data-prefix=\"far\"\n                    data-icon=\"file-lines\"\n                    class=\"svg-inline--fa fa-file-lines\"\n                    role=\"img\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    viewBox=\"0 0 384 512\"\n                >\n                    <path\n                        fill=\"currentColor\"\n                        d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\n                    ><\/path>\n                <\/svg>\n                \u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\n            <\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ServiceNow_IT_Service_Management\"><\/span>ServiceNow IT Service Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ITIL\u30d9\u30fc\u30b9\u306eSaaS\u3067\u8c4a\u5bcc\u306a\u30d1\u30c3\u30b1\u30fc\u30b8<\/li>\n\n\n\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30fb\u554f\u984c\u30fb\u5909\u66f4\u30fb\u8981\u6c42\u30fb\u8cc7\u7523\u7ba1\u7406\u3092\u6a19\u6e96\u642d\u8f09<\/li>\n\n\n\n<li>AI\u7ffb\u8a33\u3084\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u3069\u9ad8\u5ea6\u306a\u6a5f\u80fd<\/li>\n<\/ul>\n\n\n\n<p>ServiceNow IT Service Management\u306f\u3001ITIL\u30d9\u30fc\u30b9\u306e\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u30af\u30e9\u30a6\u30c9\u3067\u63d0\u4f9b\u3059\u308bSaaS\u3067\u3001\u6a19\u6e96\u30d1\u30c3\u30b1\u30fc\u30b8\u306b\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3084\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001\u8981\u6c42\u7ba1\u7406\u3001\u8cc7\u7523\u30fb\u30b3\u30b9\u30c8\u7ba1\u7406\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<br>\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3084\u30c7\u30b8\u30bf\u30eb\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u7ba1\u7406\u3092\u7d71\u5408\u3057\u3001\u8907\u6570\u90e8\u9580\u306eIT\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0a\u4f4d\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3067\u3042\u308bPro\u3084Enterprise\u3067\u306f\u3001\u52d5\u7684\u7ffb\u8a33\u3084DevOps\u306e\u5909\u66f4\u901f\u5ea6\u7ba1\u7406\u3001\u4e88\u6e2c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u30d9\u30f3\u30c0\u30fc\u7ba1\u7406\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u30d7\u30ed\u30bb\u30b9\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u9ad8\u5ea6\u306a\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002<br>\u6599\u91d1\u306f\u30d1\u30c3\u30b1\u30fc\u30b8\u3054\u3068\u306b\u30ab\u30b9\u30bf\u30e0\u898b\u7a4d\u3082\u308a\u3068\u306a\u308a\u3001\u4f01\u696d\u898f\u6a21\u3084\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">ServiceNow IT Service Management\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<p>\u8981\u554f\u3044\u5408\u308f\u305b<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.servicenow.com\/jp\/products\/itsm.html\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow IT Service Management\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BMC_Helix_ITSM\"><\/span>BMC Helix ITSM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ITIL\u8a8d\u5b9a\u306e\u4e88\u6e2c\u578bITSM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u5358\u4e00CMDB\u3067\u69cb\u6210\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406<\/li>\n\n\n\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304b\u3089\u5909\u66f4\u30fb\u8cc7\u7523\u30fb\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406\u307e\u3067\u5bfe\u5fdc<\/li>\n<\/ul>\n\n\n\n<p>BMC Helix ITSM\u306fITIL\u306b\u6e96\u62e0\u3057\u305fIT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u30fb\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3001\u8cc7\u7523\u30fb\u5951\u7d04\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406\u3001\u69cb\u6210\u7ba1\u7406\u306a\u3069\u3092\u7d71\u5408\u3057\u307e\u3059\u3002ITIL\u8a8d\u5b9a\u88fd\u54c1\u3068\u3057\u3066\u9ad8\u5ea6\u306aCMDB\u3092\u5099\u3048\u3001\u69cb\u6210\u30a2\u30a4\u30c6\u30e0\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3001\u30b9\u30de\u30fc\u30c8\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8c4a\u5bcc\u306a\u5c0e\u5165\u5b9f\u7e3e\u3068\u5358\u4e00CMDB\u306b\u3088\u308b\u9ad8\u5ea6\u306a\u69cb\u6210\u7ba1\u7406\u306b\u3088\u308a\u4e88\u6e2c\u578bITSM\u3092\u5b9f\u73fe\u3057\u3001\u5916\u51fa\u5148\u3067\u3082\u30e2\u30d0\u30a4\u30eb\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u67d4\u8edf\u306a\u904b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002\u6599\u91d1\u306f\u500b\u5225\u898b\u7a4d\u3082\u308a\u306e\u305f\u3081\u3001\u5c0e\u5165\u898f\u6a21\u3084\u8981\u4ef6\u306b\u5fdc\u3058\u305f\u63d0\u6848\u304c\u53d7\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">BMC Helix ITSM\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<p>\u8981\u554f\u3044\u5408\u308f\u305b<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.helixops.ai\/products\/bmc-helix-itsm.html\" target=\"_blank\" rel=\"noreferrer noopener\">BMC Helix ITSM\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ServiceDesk_Plus\"><\/span>ServiceDesk Plus<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u30fb\u554f\u984c\u30fb\u5909\u66f4\u3092\u7ba1\u7406<\/li>\n\n\n\n<li>Edition\u5225\u306b\u6a5f\u80fd\u3092\u9078\u3079\u308b\u76f4\u611f\u7684\u306aUI<\/li>\n\n\n\n<li>\u30af\u30e9\u30a6\u30c9\u7248\u306f\u30c6\u30ec\u30ef\u30fc\u30af\u3084\u81ea\u5df1\u89e3\u6c7a\u652f\u63f4\u306b\u5f37\u307f<\/li>\n<\/ul>\n\n\n\n<p>ServiceDesk Plus\u306fManageEngine\u304c\u63d0\u4f9b\u3059\u308bITSM\u30c4\u30fc\u30eb\u3067\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3084\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001CMDB\u3001\u8cc7\u7523\u7ba1\u7406\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306a\u3069\u5e45\u5e83\u3044\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3054\u3068\u306b\u6a5f\u80fd\u304c\u7570\u306a\u308a\u3001Standard Edition\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001Professional Edition\u306f\u8cc7\u7523\u7ba1\u7406\u3092\u8ffd\u52a0\u3001Enterprise Edition\u306f\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u30fb\u554f\u984c\u30fb\u5909\u66f4\u30fb\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3084CMDB\u307e\u3067\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9\u7248\u306f\u76f4\u611f\u7684\u306aGUI\u3092\u5099\u3048\u3001\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u3067\u30bf\u30b9\u30af\u3092\u7ba1\u7406\u3057\u3001\u30c6\u30ec\u30ef\u30fc\u30af\u306b\u9069\u3057\u305f\u30a2\u30af\u30bb\u30b9\u5236\u9650\u3084\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u516c\u958b\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u652f\u63f4\u3084\u3001\u30c1\u30b1\u30c3\u30c8\u9032\u6357\u306e\u53ef\u8996\u5316\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">ServiceDesk Plus\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1\uff08\u76ee\u5b89\uff09<\/th><\/tr><\/thead><tbody><tr><td>Standard Edition\uff085\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/td><td>0\u5186<\/td><td>24,250\u5186<\/td><\/tr><tr><td>Professional Edition\uff0810\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/td><td>0\u5186<\/td><td>53,250\u5186<\/td><\/tr><tr><td>Enterprise Edition\uff085\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/td><td>0\u5186<\/td><td>61,250\u5186<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.manageengine.jp\/products\/ServiceDesk_Plus\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceDesk Plus\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E3%81%8A%E3%81%99%E3%81%99%E3%82%81%E6%AF%94%E8%BC%834%E9%81%B8%E3%80%90%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%87%E3%83%B3%E3%83%88%E7%AE%A1%E7%90%86%E3%81%AB%E5%BC%B7%E3%81%84%E3%80%91\"><\/span>ITSM\u30c4\u30fc\u30eb\u306e\u304a\u3059\u3059\u3081\u6bd4\u8f034\u9078\u3010\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044\u3011<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u8fc5\u901f\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3084\u901a\u77e5\u306e\u81ea\u52d5\u5316\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3092\u91cd\u8996\u3059\u308b\u4f01\u696d\u306b\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-boxil-blocks-download-button\"><div class=\"download-button-wrapper\"><a href=\"https:\/\/boxil.jp\/downloads\/confirm\/?type=services&amp;serviceId=8029&amp;serviceId=4582&amp;serviceId=50004&amp;categoryId=518&amp;via=as-documentDL-downloadButton\" class=\"download-button\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"file-lines\" class=\"svg-inline--fa fa-file-lines \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path fill=\"currentColor\" d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"><\/path><\/svg><span>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306b\u5f37\u3044ITSM\u30c4\u30fc\u30eb\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff08\u7121\u6599\uff09<\/span><\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"Jira_Service_Management\"><\/span>\n            Jira Service Management        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/8029\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/fnoar3xkfatxwsejcopifd1inn63\" alt=\"Jira Service Management\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/8029\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            Jira Service Management                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            \u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u682a\u5f0f\u4f1a\u793e                        <\/div>\n                                                                <div class=\"service-summary__ranking-badge\">\n                            <img decoding=\"async\" src=\"https:\/\/boxil.jp\/mag\/wp-content\/plugins\/boxil-blocks\/src\/service-summary\/images\/trophy-star.svg\" alt=\"\" width=\"16\" height=\"16\" aria-hidden=\"true\" \/>\n                            <span>2025\u4e0b\u534a\u671f \u8cc7\u6599\u8acb\u6c42\u6570\u30e9\u30f3\u30ad\u30f3\u30b01\u4f4d<\/span>\n                        <\/div>\n                    \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t4.13\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/service\/8029\/reviews\/?via=as-reputationList-serviceSummary\" class=\"service-summary__rating-count\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t8\u4ef6\u306e\u53e3\u30b3\u30df\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"Jira Service Management\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/3zlb55rodaxlfi2owsz477onnic9\" alt=\"Jira Service Management\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/3zlb55rodaxlfi2owsz477onnic9\"\n                                alt=\"Jira Service Management\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/8029\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        Jira Service Management\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30fb\u554f\u984c\u30fb\u5909\u66f4\u7ba1\u7406\u3092\u7d71\u5408<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u7ba1\u7406<\/li>\n\n\n\n<li>\u958b\u767a\u3068IT\u904b\u7528\u304c\u9023\u643a\u3057\u8fc5\u901f\u306a\u89e3\u6c7a<\/li>\n<\/ul>\n\n\n\n<p>Jira Service Management\u306f\u3001Jira\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578bITSM\u3067\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u30ad\u30e5\u30fc\u3067\u793e\u5185\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30fb\u554f\u984c\u30fb\u5909\u66f4\u30fb\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306a\u3069\u3092\u7d71\u5408\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30fc\u30eb\u306a\u3069\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u53d7\u3051\u4ed8\u3051\u3089\u308c\u3001Slack\u9023\u643a\u3084\u8cc7\u7523\u60c5\u5831\u3068\u306e\u7d10\u4ed8\u3051\u306b\u3088\u308a\u62c5\u5f53\u8005\u3078\u306e\u30a2\u30b5\u30a4\u30f3\u3084SLA\u7ba1\u7406\u304c\u52b9\u7387\u5316\u3055\u308c\u307e\u3059\u3002\u958b\u767a\u30c1\u30fc\u30e0\u3068\u904b\u7528\u30c1\u30fc\u30e0\u304c\u540c\u3058\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3084\u308a\u53d6\u308a\u3067\u304d\u308b\u305f\u3081\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u5bfe\u5fdc\u304c\u8fc5\u901f\u306b\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Jira Service Management\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1<\/th><\/tr><\/thead><tbody><tr><td>Free\uff083\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09<\/td><td>0\u5186<\/td><td>0\u5186<\/td><\/tr><tr><td>Standard<\/td><td>0\u5186<\/td><td>3,420\u5186\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Premium<\/td><td>0\u5186<\/td><td>7,830\u5186\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Enterprise<\/td><td>0\u5186<\/td><td>\u8981\u554f\u3044\u5408\u308f\u305b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u203b\u30c1\u30fc\u30e0\u898f\u6a21\u304c10\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5834\u5408<br>\u203b\u30dc\u30ea\u30e5\u30fc\u30e0\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30c8\u3042\u308a<\/p>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/8029\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">Jira Service Management\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                        <a href=\"\/downloads\/confirm\/?type=services&#038;serviceId=8029&#038;categoryId=518&#038;via=as-documentDL-flexButton\" class=\"flex-button flex-button--download\">\n            <div class=\"flex-button__service-name\">Jira Service Management\u306e<\/div>\n            <div class=\"flex-button__text\">\n                <svg\n                    aria-hidden=\"true\"\n                    focusable=\"false\"\n                    data-prefix=\"far\"\n                    data-icon=\"file-lines\"\n                    class=\"svg-inline--fa fa-file-lines\"\n                    role=\"img\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    viewBox=\"0 0 384 512\"\n                >\n                    <path\n                        fill=\"currentColor\"\n                        d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\n                    ><\/path>\n                <\/svg>\n                \u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\n            <\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"Freshservice\"><\/span>\n            Freshservice        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/4582\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/e4fenu5i2yoatusqc134ha1p07uc\" alt=\"Freshservice\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/4582\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            Freshservice                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            OrangeOne\u682a\u5f0f\u4f1a\u793e                        <\/div>\n                                        \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M309.5-18.9c-4.1-8-12.4-13.1-21.4-13.1s-17.3 5.1-21.4 13.1L193.1 125.3 33.2 150.7c-8.9 1.4-16.3 7.7-19.1 16.3s-.5 18 5.8 24.4l114.4 114.5-25.2 159.9c-1.4 8.9 2.3 17.9 9.6 23.2s16.9 6.1 25 2L288.1 417.6 432.4 491c8 4.1 17.7 3.3 25-2s11-14.2 9.6-23.2L441.7 305.9 556.1 191.4c6.4-6.4 8.6-15.8 5.8-24.4s-10.1-14.9-19.1-16.3L383 125.3 309.5-18.9z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t3.50\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/service\/4582\/reviews\/?via=as-reputationList-serviceSummary\" class=\"service-summary__rating-count\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t2\u4ef6\u306e\u53e3\u30b3\u30df\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"Freshservice\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/ntt1waz3d8embk8zkj4j4y63awf2\" alt=\"Freshservice\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/ntt1waz3d8embk8zkj4j4y63awf2\"\n                                alt=\"Freshservice\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/4582\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        Freshservice\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI\u642d\u8f09\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u8cc7\u7523\u7ba1\u7406<\/li>\n\n\n\n<li>IT\u8cc7\u7523\u3084\u30af\u30e9\u30a6\u30c9\u3092\u81ea\u52d5\u8ffd\u8de1\u3059\u308bCMDB<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u90e8\u9580\u6a2a\u65ad\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b<\/li>\n<\/ul>\n\n\n\n<p>Freshservice\u306f\u3001Freddy AI\u3092\u642d\u8f09\u3057\u305fITSM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3084\u8cc7\u7523\u7ba1\u7406\u3001\u904b\u7528\u7ba1\u7406\u3092\u5358\u4e00\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3084\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u69cb\u6210\u60c5\u5831\u3092\u81ea\u52d5\u3067\u8ffd\u8de1\u3059\u308bCMDB\u3092\u5099\u3048\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u5909\u66f4\u7ba1\u7406\u3092AI\u304c\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u793e\u54e1\u306fWeb\u3084\u30c1\u30e3\u30c3\u30c8\u3001Slack\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u3001HR\u3084\u65bd\u8a2d\u90e8\u9580\u306a\u3069\u4ed6\u90e8\u9580\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3082\u540c\u3058\u4ed5\u7d44\u307f\u3067\u5b9f\u73fe\u3057\u307e\u3059\u3002AI\u304c\u554f\u3044\u5408\u308f\u305b\u306e\u5206\u985e\u3084\u56de\u7b54\u3092\u652f\u63f4\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u904b\u7528\u72b6\u6cc1\u3084\u6307\u6a19\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Freshservice\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1<\/th><\/tr><\/thead><tbody><tr><td>Starter<\/td><td>0\u5186<\/td><td>4,700\u5186\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Growth<\/td><td>0\u5186<\/td><td>9,500\u5186\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Pro<\/td><td>0\u5186<\/td><td>19,100\u5186\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Enterprise<\/td><td>0\u5186<\/td><td>\u8981\u554f\u3044\u5408\u308f\u305b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/4582\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">Freshservice\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                    <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-boxil-mag-service-summary\">\n    <div class=\"service-summary\">\n        <h3 class=\"service-summary__heading\"><span class=\"ez-toc-section\" id=\"WebSAM_Cloud\"><\/span>\n            WebSAM Cloud        <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <div class=\"service-summary__content\">\n            <div class=\"service-summary__info-wrapper\">\n                <div class=\"service-summary__logo\">\n                    <a href=\"\/service\/50004\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__logo-link\" target=\"_blank\" rel=\"noopener\">\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/3kg12erp2zlkso51ue1ujx4y3ibb\" alt=\"WebSAM Cloud\" \/>\n                                            <\/a>\n                <\/div>\n\n                <div class=\"service-summary__info\">\n                    <div class=\"service-summary__service-name\">\n                        <a href=\"\/service\/50004\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-name-link\" target=\"_blank\" rel=\"noopener\">\n                            WebSAM Cloud                        <\/a>\n                    <\/div>\n                                            <div class=\"service-summary__vendor-name\">\n                            \u65e5\u672c\u96fb\u6c17\u682a\u5f0f\u4f1a\u793e                        <\/div>\n                                                                <div class=\"service-summary__ranking-badge\">\n                            <img decoding=\"async\" src=\"https:\/\/boxil.jp\/mag\/wp-content\/plugins\/boxil-blocks\/src\/service-summary\/images\/trophy-star.svg\" alt=\"\" width=\"16\" height=\"16\" aria-hidden=\"true\" \/>\n                            <span>2025\u4e0b\u534a\u671f \u8cc7\u6599\u8acb\u6c42\u6570\u30e9\u30f3\u30ad\u30f3\u30b01\u4f4d<\/span>\n                        <\/div>\n                    \t\t\t\t\t<div class=\"service-summary__rating_container\">\n\t\t\t\t\t\t<div class=\"service-summary__rating\">\n\t\t\t\t\t\t\t<div class=\"service-summary__stars\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M288.1-32c9 0 17.3 5.1 21.4 13.1L383 125.3 542.9 150.7c8.9 1.4 16.3 7.7 19.1 16.3s.5 18-5.8 24.4L441.7 305.9 467 465.8c1.4 8.9-2.3 17.9-9.6 23.2s-17 6.1-25 2L288.1 417.6 143.8 491c-8 4.1-17.7 3.3-25-2s-11-14.2-9.6-23.2L134.4 305.9 20 191.4c-6.4-6.4-8.6-15.8-5.8-24.4s10.1-14.9 19.1-16.3l159.9-25.4 73.6-144.2c4.1-8 12.4-13.1 21.4-13.1zm0 76.8L230.3 158c-3.5 6.8-10 11.6-17.6 12.8l-125.5 20 89.8 89.9c5.4 5.4 7.9 13.1 6.7 20.7l-19.8 125.5 113.3-57.6c6.8-3.5 14.9-3.5 21.8 0l113.3 57.6-19.8-125.5c-1.2-7.6 1.3-15.3 6.7-20.7l89.8-89.9-125.5-20c-7.6-1.2-14.1-6-17.6-12.8L288.1 44.8z\"\/><\/svg>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"service-summary__rating-score\">\n\t\t\t\t\t\t\t\t0.00\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"service-summary__rating-count-text\">0\u4ef6\u306e\u53e3\u30b3\u30df<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/reputations\/pre_questions\/?service_id=50004&#038;via=as-newReputations-serviceSummary\"\n\t\t\t\t\t\t\t\tclass=\"service-summary__write-review-link\"\n\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\trel=\"noopener\">\n\t\t\t\t\t\t\t\t\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u53e3\u30b3\u30df\u3092\u66f8\u304f\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n\n            <div class=\"service-summary__details\">\n                                    <div class=\"service-summary__screenshot\">\n                        <button\n                            type=\"button\"\n                            class=\"service-summary__screenshot-button\"\n                            aria-label=\"WebSAM Cloud\u306eUI\u753b\u9762\u3092\u62e1\u5927\u8868\u793a\u3059\u308b\"\n                        >\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/22mdf3liseq6yw3ak0j5t10w29z4\" alt=\"WebSAM Cloud\u306eUI\u753b\u9762\" class=\"service-summary__screenshot-image\" \/>\n                        <\/button>\n\n                        <dialog class=\"service-summary-dialog\">\n                            <img decoding=\"async\"\n                                loading=\"lazy\"\n                                class=\"service-summary-dialog__image\"\n                                src=\"https:\/\/boxil-public.s3.ap-northeast-1.amazonaws.com\/22mdf3liseq6yw3ak0j5t10w29z4\"\n                                alt=\"WebSAM Cloud\u306eUI\u753b\u9762\"\n                            \/>\n                        <\/dialog>\n                    <\/div>\n                \n                <div class=\"service-summary__link\">\n                    <a href=\"\/service\/50004\/?via=as-serviceLink-serviceSummary\" class=\"service-summary__service-link\" target=\"_blank\" rel=\"noopener\">\n                        WebSAM Cloud\u306e\u8a73\u7d30\u3092\u898b\u308b\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free v7.0.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.-->\n                            <path d=\"M354.4 83.8C359.4 71.8 371.1 64 384 64L544 64C561.7 64 576 78.3 576 96L576 256C576 268.9 568.2 280.6 556.2 285.6C544.2 290.6 530.5 287.8 521.3 278.7L464 221.3L310.6 374.6C298.1 387.1 277.8 387.1 265.3 374.6C252.8 362.1 252.8 341.8 265.3 329.3L418.7 176L361.4 118.6C352.2 109.4 349.5 95.7 354.5 83.7zM64 240C64 195.8 99.8 160 144 160L224 160C241.7 160 256 174.3 256 192C256 209.7 241.7 224 224 224L144 224C135.2 224 128 231.2 128 240L128 496C128 504.8 135.2 512 144 512L400 512C408.8 512 416 504.8 416 496L416 416C416 398.3 430.3 384 448 384C465.7 384 480 398.3 480 416L480 496C480 540.2 444.2 576 400 576L144 576C99.8 576 64 540.2 64 496L64 240z\"\/>\n                        <\/svg>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5fc5\u8981\u306a\u30a2\u30e9\u30fc\u30c8\u306e\u307f\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u72b6\u6cc1\u3092\u4e00\u5143\u7ba1\u7406<\/li>\n\n\n\n<li>\u521d\u52d5\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3057\u904b\u7528\u3092\u52b9\u7387\u5316<\/li>\n<\/ul>\n\n\n\n<p>WebSAM Cloud\u306fNEC\u304c\u63d0\u4f9b\u3059\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u76e3\u8996\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u767a\u751f\u3059\u308b\u5927\u91cf\u306e\u30a2\u30e9\u30fc\u30c8\u3092\u81ea\u52d5\u3067\u7cbe\u67fb\u3057\u3001\u5fc5\u8981\u306a\u3082\u306e\u3060\u3051\u62c5\u5f53\u8005\u306b\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3067\u901a\u77e5\u3057\u307e\u3059\u3002<br>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5bfe\u5fdc\u72b6\u6cc1\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u72b6\u6cc1\u306e\u628a\u63e1\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u624b\u9593\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u767a\u751f\u6642\u306e\u521d\u52d5\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u904b\u7528\u62c5\u5f53\u8005\u306e\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u3001\u65e9\u671f\u5fa9\u65e7\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u5927\u91cf\u30a2\u30e9\u30fc\u30c8\u3092\u524a\u6e1b\u3057\u3001\u904b\u7528\u52b9\u7387\u3092\u9ad8\u3081\u305f\u3044\u4f01\u696d\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">WebSAM Cloud\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<p>\u8981\u554f\u3044\u5408\u308f\u305b<\/p>\n\n\n\n<div class=\"wp-block-boxil-blocks-flex-button\">\n    <div class=\"flex-button-wrapper\">\n        <a href=\"\/service\/50004\/?via=as-serviceLink-flexButton\" class=\"flex-button flex-button--detail\">\n            <div class=\"flex-button__service-name\">WebSAM Cloud\u306e<\/div>\n            <div class=\"flex-button__text\">\u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u3092\u898b\u308b<\/div>\n        <\/a>\n                        <a href=\"\/downloads\/confirm\/?type=services&#038;serviceId=50004&#038;categoryId=733&#038;via=as-documentDL-flexButton\" class=\"flex-button flex-button--download\">\n            <div class=\"flex-button__service-name\">WebSAM Cloud\u306e<\/div>\n            <div class=\"flex-button__text\">\n                <svg\n                    aria-hidden=\"true\"\n                    focusable=\"false\"\n                    data-prefix=\"far\"\n                    data-icon=\"file-lines\"\n                    class=\"svg-inline--fa fa-file-lines\"\n                    role=\"img\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    viewBox=\"0 0 384 512\"\n                >\n                    <path\n                        fill=\"currentColor\"\n                        d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\n                    ><\/path>\n                <\/svg>\n                \u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\n            <\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SolarWinds_Service_Desk\"><\/span>SolarWinds Service Desk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI\u306b\u3088\u308b\u89e3\u6c7a\u5019\u88dc\u63d0\u793a\u3068\u81ea\u52d5\u5272\u308a\u5f53\u3066<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30e1\u30f3\u30c8\u3068\u72b6\u6cc1\u5171\u6709<\/li>\n\n\n\n<li>Web\u30fb\u30e1\u30fc\u30eb\u30fbTeams\u30fbSlack\u306b\u5bfe\u5fdc<\/li>\n<\/ul>\n\n\n\n<p>SolarWinds Service Desk\u306fAI\u3092\u6d3b\u7528\u3057\u305fIT\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3067\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u767b\u9332\u3059\u308b\u3068\u985e\u4f3c\u4e8b\u4f8b\u306e\u691c\u7d22\u3084\u30c1\u30b1\u30c3\u30c8\u306e\u611f\u60c5\u5206\u6790\u3001\u62c5\u5f53\u8005\u3078\u306e\u81ea\u52d5\u5272\u308a\u5f53\u3066\u3092\u884c\u3044\u307e\u3059\u3002<br>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b3\u30e1\u30f3\u30c8\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u66f4\u65b0\u3067\u30c1\u30fc\u30e0\u5185\u306e\u60c5\u5831\u5171\u6709\u304c\u5186\u6ed1\u306b\u306a\u308a\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306b\u3088\u308aWeb\u3084\u30e1\u30fc\u30eb\u3001Teams\u3001Slack\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u53d7\u3051\u4ed8\u3051\u3089\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u57fa\u672c\u30d7\u30e9\u30f3\u306b\u306f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3001\u8cc7\u7523\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u3001\u5909\u66f4\u7ba1\u7406\u3001SLA\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306f\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9\u3084\u9ad8\u5ea6\u306a\u81ea\u52d5\u5316\u3001\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u691c\u51fa\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3001\u5951\u7d04\u7ba1\u7406\u3084\u30e9\u30a4\u30bb\u30f3\u30b9\u7ba1\u7406\u306a\u3069\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">SolarWinds Service Desk\u306e\u4fa1\u683c\u30fb\u6599\u91d1\u30d7\u30e9\u30f3<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d7\u30e9\u30f3<\/th><th>\u521d\u671f\u8cbb\u7528<\/th><th>\u6708\u984d\u6599\u91d1<\/th><\/tr><\/thead><tbody><tr><td>Essentials<\/td><td>0\u5186<\/td><td>39\u30c9\u30eb\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Advanced<\/td><td>0\u5186<\/td><td>79\u30c9\u30eb\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><tr><td>Premier<\/td><td>0\u5186<\/td><td>99\u30c9\u30eb\/\u30e6\u30fc\u30b6\u30fc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.solarwinds.com\/service-desk\" target=\"_blank\" rel=\"noreferrer noopener\">SolarWinds Service Desk\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%82%92%E5%88%A9%E7%94%A8%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>ITSM\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u3001IT\u90e8\u9580\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u969c\u5bb3\u5bfe\u5fdc\u3092\u300c\u500b\u4eba\u306e\u9811\u5f35\u308a\u300d\u304b\u3089\u300c\u4ed5\u7d44\u307f\u300d\u306b\u5909\u3048\u308b\u305f\u3081\u306e\u57fa\u76e4\u3067\u3059\u3002\u904b\u7528\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u306a\u304c\u3089\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3068\u54c1\u8cea\u3092\u4e21\u7acb\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%87%E3%83%B3%E3%83%88%E5%AF%BE%E5%BF%9C%E3%82%92%E6%A8%99%E6%BA%96%E5%8C%96%E3%81%97%E3%80%81%E5%BE%A9%E6%97%A7%E3%81%BE%E3%81%A7%E3%81%AE%E6%99%82%E9%96%93%E3%82%92%E7%9F%AD%E7%B8%AE%E3%81%A7%E3%81%8D%E3%82%8B\"><\/span>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3092\u6a19\u6e96\u5316\u3057\u3001\u5fa9\u65e7\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u30c1\u30b1\u30c3\u30c8\u3068\u3057\u3066\u4e00\u5143\u7ba1\u7406\u3057\u3001\u62c5\u5f53\u5272\u308a\u5f53\u3066\u3084\u512a\u5148\u5ea6\u3001\u671f\u9650\u3092\u30eb\u30fc\u30eb\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u304c\u5c5e\u4eba\u5316\u3057\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u901a\u77e5\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316\u3055\u308c\u305f\u624b\u9806\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u521d\u52d5\u304c\u9045\u308c\u3084\u3059\u3044\u72b6\u6cc1\u3067\u3082\u4e00\u5b9a\u306e\u30b9\u30d4\u30fc\u30c9\u3067\u52d5\u3051\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u969c\u5bb3\u306e\u53d7\u4ed8\u304b\u3089\u5fa9\u65e7\u307e\u3067\u306e\u6d41\u308c\u304c\u53ef\u8996\u5316\u3055\u308c\u3001\u8ab0\u306e\u4f5c\u696d\u304c\u3069\u3053\u3067\u6b62\u307e\u3063\u3066\u3044\u308b\u306e\u304b\u304c\u3059\u3050\u308f\u304b\u308b\u72b6\u614b\u306b\u306a\u308a\u307e\u3059\u3002\u62c5\u5f53\u8005\u304c\u4e0d\u5728\u3067\u3082\u6b21\u306e\u62c5\u5f53\u3078\u5f15\u304d\u7d99\u3052\u308b\u305f\u3081\u3001\u9023\u7d61\u5f85\u3061\u3084\u5bfe\u5fdc\u6f0f\u308c\u304c\u6e1b\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u5fa9\u65e7\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%81%AE%E5%B1%9E%E4%BA%BA%E5%8C%96%E3%82%92%E9%98%B2%E3%81%8E%E3%80%81%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%82%92%E7%B5%84%E7%B9%94%E3%81%AB%E8%93%84%E7%A9%8D%E3%81%A7%E3%81%8D%E3%82%8B\"><\/span>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u5c5e\u4eba\u5316\u3092\u9632\u304e\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u7d44\u7e54\u306b\u84c4\u7a4d\u3067\u304d\u308b<span 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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A4%89%E6%9B%B4%E3%83%BB%E8%B3%87%E7%94%A3%E3%83%BBSLA%E3%82%92%E4%B8%80%E5%85%83%E7%AE%A1%E7%90%86%E3%81%97%E3%80%81%E9%81%8B%E7%94%A8%E5%93%81%E8%B3%AA%E3%81%A8%E3%82%AC%E3%83%90%E3%83%8A%E3%83%B3%E3%82%B9%E3%82%92%E9%AB%98%E3%82%81%E3%82%89%E3%82%8C%E3%82%8B\"><\/span>\u5909\u66f4\u30fb\u8cc7\u7523\u30fbSLA\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u904b\u7528\u54c1\u8cea\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u9ad8\u3081\u3089\u308c\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>IT\u904b\u7528\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u3060\u3051\u3067\u306f\u5b8c\u7d50\u305b\u305a\u3001\u5909\u66f4\u306e\u627f\u8a8d\u3084\u8cc7\u7523\u306e\u628a\u63e1\u3001\u671f\u9650\u7ba1\u7406\u304c\u5d29\u308c\u308b\u3068\u3001\u30c8\u30e9\u30d6\u30eb\u304c\u5897\u3048\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u5909\u66f4\u7ba1\u7406\u3084\u8cc7\u7523\u7ba1\u7406\u3001SLA\u7ba1\u7406\u3092\u540c\u3058\u57fa\u76e4\u3067\u6271\u3048\u308b\u305f\u3081\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u629c\u3051\u6f0f\u308c\u3092\u6e1b\u3089\u3057\u306a\u304c\u3089\u904b\u7528\u306e\u7d71\u5236\u3092\u52b9\u304b\u305b\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5909\u66f4\u4f9d\u983c\u304c\u53e3\u982d\u3084\u30c1\u30e3\u30c3\u30c8\u3067\u6d41\u308c\u305a\u3001\u627f\u8a8d\u3084\u4f5c\u696d\u7d50\u679c\u304c\u8a18\u9332\u3068\u3057\u3066\u6b8b\u308b\u72b6\u614b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8cc7\u7523\u3068\u69cb\u6210\u60c5\u5831\u304c\u6574\u7406\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u969c\u5bb3\u6642\u306e\u5f71\u97ff\u7bc4\u56f2\u3092\u7279\u5b9a\u3057\u3084\u3059\u304f\u306a\u308a\u3001SLA\u306e\u9054\u6210\u72b6\u6cc1\u306e\u53ef\u8996\u5316\u3082\u53ef\u80fd\u3067\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u904b\u7528\u54c1\u8cea\u306e\u5e95\u4e0a\u3052\u3068\u76e3\u67fb\u5bfe\u5fdc\u306e\u3057\u3084\u3059\u3055\u306e\u4e21\u65b9\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ITSM%E3%83%84%E3%83%BC%E3%83%AB%E3%82%92%E5%88%A9%E7%94%A8%E3%81%99%E3%82%8B%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%82%84%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>ITSM\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>ITSM\u30c4\u30fc\u30eb\u306f\u904b\u7528\u3092\u6574\u3048\u308b\u307b\u3069\u52b9\u679c\u304c\u51fa\u307e\u3059\u304c\u3001\u5c0e\u5165\u3057\u305f\u3060\u3051\u3067\u81ea\u7136\u306b\u6539\u5584\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5c0e\u5165\u524d\u306b\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74\u3092\u62bc\u3055\u3048\u3001\u73fe\u5834\u306b\u8ca0\u8377\u304c\u504f\u3089\u306a\u3044\u9032\u3081\u65b9\u3092\u8003\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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